How to see passkey sites in WatchTower?

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Comments

  • jayhouse
    jayhouse
    Community Member

    I've also just copied your example to see if it was anything to do with the item being imported but that doesn't work either.

  • ag_mike_d
    ag_mike_d

    Hello and Happy New Year, @jayhouse!

    Thanks for the reply. I'm sorry you're still seeing troubles here with Watchtower displaying available passkeys in 1Password for Mac.

    It look as though you may have encountered a known issue with Watchtower. This seemed to be affecting some users on Windows and Linux devices. Since you mentioned it's happening with 1Password for Mac as well, I'd like to get some additional details over the to the development team. Could you create a diagnostics report from your Mac:

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/comment/702331/#Comment_702331
    • Your forum username: jayhouse

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

    ref: dev/core/core#26764

  • jayhouse
    jayhouse
    Community Member

    Hi @ag_mike_d

    Thanks for following up. I've created a diagnostic report and submitted it. The returned ID is [#ELK-87995-535]

  • ag_mike_d
    ag_mike_d
    edited January 2

    Thanks for your reply, @jayhouse.

    The team will be in touch as soon as possible.

  • ag_mike_d
    ag_mike_d

    Hi @jayhouse,

    I apologize for missing this reply of the holidays. I appreciate you letting me know this URL is the same you were using and that the reset did not help.

    Using this example for Github (https://github.com/) could try creating a new item and copy/paste those details over from the existing imported item? Does this newly created Github item now display the passkey Watchtower banner?

    If does, I'd like to ask to follow those same steps of creating a new item for one other imported item. Does this also start displaying the passkey Watchtower banner as expected?

    I'm looking forward to your reply.

  • jayhouse
    jayhouse
    Community Member

    Hi @ag_mike_d

    Support directly reached out to me and got me to delete the database from my local rather than resetting via the app. That worked so the Passkey sites are now showing up.

  • ag_mike_d
    ag_mike_d

    Hello @jayhouse - I hope you had a great weekend!

    Thanks for your reply and letting me know that deleting the local database did the trick and things are working well with Passkey sites. 👍

This discussion has been closed.