Wrong username for one website

Community Member
edited September 21 in 1Password in the Browser

Sorta, kinda like this thread, but different?: https://1password.community/discussion/139154/1password-8-always-fills-in-the-wrong-username-the-first-time

I have just one website where 1Password offers to fill in an incorrect username. I've checked for other entries in 1Password for that site, but there is only the one entry. If I CMD-\ then it fills in the correct username.

Here is the website: https://www.disneyplus.com/identity/login/enter-email?pinned=true

Windows 10 Pro, 22H2, OS Build 19045.3448, Windows Feature Experience Pack 1000.19044.1000.0
Microsoft Edge Version 117.0.2045.36 (Official build) (64-bit)
1Password for Windows 8.10.16 (81016047)
1Password in the browser 2.16.0, 21600001, on BETA channel

Similar behavior on Windows 11!

I notice that both browsers (Win10, Win11) had 2 1Password extensions - the beta and the stable channel. I removed both and tried them one at a time, but no difference in behavior.

1Password in the browser 2.15.1 21500107, on STABLE channel

1Password Version: 8.10.16
Extension Version: 2.16.0
OS Version: Windows 10
Browser: Edge


  • Hey @Stevew00t,

    I'm sorry for the trouble you are having on this particular site. I have a couple of questions to try and better understand the behaviour you are running into.

    If you go to the website and use the inline menu suggestions to fill your username instead of the keyboard shortcut, do things work as you'd expect?

    Does the same incorrect username fill every time? If yes, can you locate that item in your 1Password and look to see if it has any linked apps listed within it?

  • Stevew00t
    Community Member

    The inline menu suggestions are what pop up after you have been validated? If so, then no. the only choice offered is the wrong choice. There are no linked apps for that entry. There are two websites. https://www.disneyplus.com/identity/login?5jzbcfzsc4b6g3nz34g64wkzpi=dwdvponislsfstx4hwlh5zxfdy&pinned=true and https://www.disneyplus.com/login

    If I choose the "open and fill" option, then the correct username is entered.

  • @Stevew00t I think I'd be best for us to take a closer look at your setup as it sounds like the browser extension might not be syncing properly.

    Can you email us as [email protected] with a link to this thread?

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. I look forward to hearing from you!

  • Stevew00t
    Community Member


  • Thank you for sharing this @Stevew00t.

    I have located your ticket, I can see the team are assisting you.

    ref: CJW-25117-173