Windows Hello Dismiss is not working as expected

mysecretusername

When I click on the 1Password extension (for example by mistake) and 1Password is locked, then the Windows Hello Dialog Pops Up. When I dismiss the Windows Hello Dialog (by clicking the X or the Cancel Button), then 1Password (The Windows Application) opens and and asks for the Master Password.

When I dismiss the Windows Hello Dialog, then I expect the Dialog to Close and the Extension Dialog in the Browser to close.

It is very annoying when clicking the extension button by accident, that I have to dismiss Windows Hello, then close the 1Password Windows Programm and then to close the Extension Popup.

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1Password Version: 8.10.16
Extension Version: 2.15.1
OS Version: Windows 11
Browser: Chrome

ag_mike_d

Hello @mysecretusername,

Thanks for your feedback about 1Password in the browsers interactions with the client app!

The Windows Hello prompt you are seeing is due to the click of the 1Password in the browser icon. When the app is locked and app integration is enabled, this click is instructing the extension to unlock the app and is expected behaviour. Cancelling the Windows Security prompt tells 1Password to fall back to the app and to enter your account password.

There are a few options you can use to help improve your experience:
1. If you find you are regularly clicking the 1Password icon accidentally, you can unpin the icon from your taskbar and manually open the app itself when you need it. 1Password in the browser will then continue to function as before when interacting username, password, and form fields:
2. Adjust the auto-lock settings of 1Password so the app stays open longer, but locks itself under certain conditions, such locking when the device locks or is idle for a given amount of time:

• How to set 1Password to lock automatically

3. Disable app integration so 1Password in the browser does not call to the client app:

• Open your browser, right-click the 1Password icon in the address bar, and choose Settings.
• Under the General heading, disable Integrate with 1Password app.

I would not recommend the third option as you would only be able to unlock 1Password in the browser with your account password. The Windows Hello option is tied directly to the app itself.

Based on how the extension interacts with the client app, I hope these suggestions help you to create a better work flow with the extension. If you have any ideas or other feedback to share about how we can improve the process here, please let us know! We'll be happy to pass that along to the Product team!