Browser popup unlock window disappers immediately
I can't unlock 1Password in the last few days using my Apple watch or touchId.
After updating to Sonoma 14.0, I believe it worked for a while.
Any guess what it can be?
1Password Version: 1password for Mac 8.10.16 (81016047)
Extension Version: 2.15.1
OS Version: macOS 14.0
Browser: Chrome
Comments
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Hey @marcoisabella,
That behaviour you are seeing does seem strange. Does it persist after following the below steps?
- Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
- Quit your browser by right clicking its icon in the Dock and selecting "Quit".
- Open and unlock 1Password.
- Open your browser and test if it is working properly.
In addition, I see you are using a private Safari window, can you let me no if you see the same in a regular browser window?
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Hey @steph.giles , thank you for your reply. I opened a support request since this is something very weird.
I already tried to restart, quit, and reopen. Logout and logins. Everything. It just isn't working.
Here is some contest: the settings are to use Apple Watch to unlock the Mac and the apps. Since my Mac is docked, I can't use touchID, and I don't want to type the passwords every time.
I tried disconnecting the 1Password browser app from the 1Password macOS app and got the same result.
It happens on the macOS app, Chrome, and Safar. Private or regular windows.Help please.
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Thanks for the reply and for opening a support ticket. I don't see any tickets open under the email address that you use for your forum account, did you use a different email? So that I can track the ticket down can you please post the Support ID number here when you receive a reply. 🙂
-Dave
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I used my business email. Support ID 178388
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Thanks for posting the Support ID. Please continue the conversation in the support ticket and the team would be happy to help further as needed. 🙂
-Dave
ref: ZD-178388
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