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Anonymous's avatar
Anonymous
2 years ago

Unlocking 1password with TouchID very unstable

When I want to unlock 1Password it does not automatically start with the touchID. I have to click the touchID button. The touchID prompt is then very slow and sometimes not appearing at all.

After restarting it is beoming a bit more responsive

1Password Version: 8.10.16
Extension Version: 2.15.1
OS Version: macOS 14.0
Browser: Safari

macos

2 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello @aspilt! 👋

    I'm sorry that Touch ID unlock isn't working as intended with 1Password. As cliche as it sounds, have you tried restarting your Mac Studio? That often clears up issues like this.

    If that doesn't work then can you tell me if you're seeing the issue when you unlock 1Password in the browser, the desktop app, or both?

    I look forward to hearing from you. 🙂

    -Dave

  • Anonymous's avatar
    Anonymous
    2 years ago

    It is working OK on my macbook but not on Mac Studio