Unlocking 1password with TouchID very unstable

aspilt
aspilt
Community Member
edited October 2023 in Mac

When I want to unlock 1Password it does not automatically start with the touchID. I have to click the touchID button. The touchID prompt is then very slow and sometimes not appearing at all.

After restarting it is beoming a bit more responsive

1Password Version: 8.10.16
Extension Version: 2.15.1
OS Version: macOS 14.0
Browser: Safari

Comments

  • aspilt
    aspilt
    Community Member

    It is working OK on my macbook but not on Mac Studio

  • Dave_1P
    Dave_1P

    Hello @aspilt! 👋

    I'm sorry that Touch ID unlock isn't working as intended with 1Password. As cliche as it sounds, have you tried restarting your Mac Studio? That often clears up issues like this.

    If that doesn't work then can you tell me if you're seeing the issue when you unlock 1Password in the browser, the desktop app, or both?

    I look forward to hearing from you. 🙂

    -Dave

This discussion has been closed.