my 1password app in my mac crashes

CynthiaDematteis
CynthiaDematteis
Community Member
in Mac

hi, i can't access my passwords anymore. i get the following error when i try to start it. Here is the error.

Can you help me?

Translated Report (Full Report Below)

Process: 1Password [24181]
Path: /Applications/1Password.app/Contents/MacOS/1Password
Identifier: ws.agile.1Password
Version: 3.8.18 (31318)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 502

Date/Time: 2023-10-06 12:20:54.8269 +0200
OS Version: macOS 13.6 (22G120)
Report Version: 12
Bridge OS Version: 8.0 (21P365)
Anonymous UUID: 5FD7EDC0-79F5-3ED9-C828-D03F4801D3D3

Sleep/Wake UUID: AEF6D17C-629F-421F-BC04-A06B813F0431

Time Awake Since Boot: 280000 seconds
Time Since Wake: 998 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 6 Abort trap: 6
Terminating Process: 1Password [24181]

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x7ff81239c1e2 pthread_kill + 10
1 libsystem_pthread.dylib 0x7ff8123d3ee6 pthread_kill + 263
2 libsystem_c.dylib 0x7ff8122fab45 abort + 123
3 libsystem_c.dylib 0x7ff8122f9e5e __assert_rtn + 314
4 CoreGraphics 0x7ff817936746 _CGHandleAssert + 284
5 CoreGraphics 0x7ff8175ef794 compress_data + 435
6 CoreGraphics 0x7ff8175ec363 mask_create + 652
7 CoreGraphics 0x7ff8174a4291 CGImageMaskCreate + 23
8 1Password 0x100026ab2 -[LoginsDetailViewController maskImage:withMask:] + 180
9 1Password 0x100027140 -[LoginsDetailViewController curledThumbnailImageFromImage:] + 1125
10 1Password 0x100024193 -[LoginsDetailViewController awakeFromNib] + 415
11 AppKit 0x7ff815529795 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 1403
12 AppKit 0x7ff81559fd7f -[NSNib _instantiateNibWithExternalNameTable:options:] + 656
13 AppKit 0x7ff8158b77aa -[NSNib instantiateNibWithOwner:topLevelObjects:] + 200
14 1Password 0x100027b6d -[DetailViewController initLocalizedWithNibName:bundle:] + 141
15 1Password 0x10000c3b3 -[OPMainWindowController loginsDetailViewController] + 94
16 1Password 0x100008aeb -[OPMainWindowController detailViewControllerForObject:] + 71
17 1Password 0x10000bdeb -[OPMainWindowController updateDetailView] + 113
18 1Password 0x10001081a -[OPMainWindowController setGuiUnlockedAnimate:] + 272
19 Foundation 0x7ff81335a743 __NSThreadPerformPerform + 177
20 CoreFoundation 0x7ff8124afeca __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION + 17
21 CoreFoundation 0x7ff8124afe6c CFRunLoopDoSource0 + 157
22 CoreFoundation 0x7ff8124afc45 __CFRunLoopDoSources0 + 217
23 CoreFoundation 0x7ff8124ae8cf __CFRunLoopRun + 916
24 CoreFoundation 0x7ff8124aded1 CFRunLoopRunSpecific + 560
25 HIToolbox 0x7ff81bf2ef3d RunCurrentEventLoopInMode + 292
26 HIToolbox 0x7ff81bf2eba9 ReceiveNextEventCommon + 236
27 HIToolbox 0x7ff81bf2eaa8 _BlockUntilNextEventMatchingListInModeWithFilter + 64
28 AppKit 0x7ff81554a25c _DPSNextEvent + 858
29 AppKit 0x7ff815549106 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1214
30 AppKit 0x7ff815865c1a -[NSButtonCell performClick:] + 801
31 AppKit 0x7ff81573c42c -[NSApplication(NSResponder) sendAction:to:from:] + 323
32 AppKit 0x7ff81573c2b0 -[NSControl sendAction:to:] + 86
33 AppKit 0x7ff8157f6334 -[NSTextField textDidEndEditing:] + 798
34 CoreFoundation 0x7ff8124a5698 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER + 137
35 CoreFoundation 0x7ff81253e40e ___CFXRegistrationPost_block_invoke + 88
36 CoreFoundation 0x7ff81253e363 _CFXRegistrationPost + 536
37 CoreFoundation 0x7ff812478937 _CFXNotificationPost + 729
38 Foundation 0x7ff8132e4b30 -[NSNotificationCenter postNotificationName:object:userInfo:] + 82
39 AppKit 0x7ff8158aa3b8 -[NSTextView(NSPrivate) _giveUpFirstResponder:] + 358
40 AppKit 0x7ff81581498f -[NSTextView doCommandBySelector:] + 211
ex":12},{"imageOffset":399096,"symbol":"SendTSMEvent_WithCompletionHandler","symbolLocation":381,"imageIndex":12},{"imageOffset":400295,"symbol":"__SendUnicodeTextAEToUnicodeDoc_WithCompletionHandler_block_invoke","symbolLocation":393,"imageIndex":12},{"imageOffset":399865,"symbol":"__SendFilterTextEvent_WithCompletionHandler_block_invoke","symbolLocation":182,"imageIndex":12},{"imageOffset":399174,"symbol":"SendTSMEvent_WithCompletionHandler","symbolLocation":459,"imageIndex":12},{"imageOffset":398670,"symbol":"SendFilterTextEvent_WithCompletionHandler","symbolLocation":219,"imageIndex":12},{"imageOffset":397864,"symbol":"SendUnicodeTextAEToUnicodeDoc_WithCompletionHandler","symbolLocation":274,"imageIndex":12},{"imageOffset":397265,"symbol":"__utDeliverTSMEvent_WithCompletionHandler_block_invoke_2","symbolLocation":281,"imageIndex":12},{"imageOffset":396847,"symbol":"__utDeliverTSMEvent_WithCompletionHandler_block_invoke","symbolLocation":362,"imageIndex":12},{"imageOffset":396415,"symbol":"TSMKeyEvent_WithCompletionHandler","symbolLocation":575,"imageIndex":12},{"imageOffset":395813,"symbol":"__TSMProcessRawKeyEventWithOptionsAndCompletionHandler_block_invoke_4","symbolLocation":250,"imageIndex":12},{"imageOffset":395428,"symbol":"__TSMProcessRawKeyEventWithOptionsAndCompletionHandler_block_invoke_3","symbolLocation":257,"imageIndex":12},{"imageOffset":394864,"symbol":"__TSMProcessRawKeyEventWithOptionsAndCompletionHandler_block_invoke_2","symbolLocation":285,"imageIndex":12},{"imageOffset":394272,"symbol":"__TSMProcessRawKeyEventWithOptionsAndCompletionHandler_block_invoke","symbolLocation":277,"imageIndex":12},{"imageOffset":323401,"symbol":"TSMProcessRawKeyEventWithOptionsAndCompletionHandler","symbolLocation":2320,"imageIndex":12},{"imageOffset":11400907,"symbol":"__84-[NSTextInputContext _handleEvent:options:allowingSyntheticEvent:completionHandler:]_block_invoke_3.836","symbolLocation":110,"imageIndex":9},{"imageOffset":11400218,"symbol":"__204-[NSTextInputContext tryTSMProcessRawKeyEvent_orSubstitution:dispatchCondition:setupForDispatch:furtherCondition:doubleSpaceSubstitutionCondition:doubleSpaceSubstitutionWork:dispatchTSMWork:continuation:]_block_invoke.797","symbolLocation":120,"imageIndex":9},{"imageOffset":2322246,"symbol":"-[NSTextInputContext tryTSMProcessRawKeyEvent_orSubstitution:dispatchCondition:setupForDispatch:furtherCondition:doubleSpaceSubstitutionCondition:doubleSpaceSubstitutionWork:dispatchTSMWork:continuation:]","symbolLocation":245,"imageIndex":9},{"imageOffset":2320733,"symbol":"-[NSTextInputContext

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • ag_tommy
    ag_tommy

    @CynthiaDematteis

    Can you email that report and a diagnostics report to my colleagues on the email support team so we can take a deeper look.

    Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

    Include the following:

    Your user name here in the forum. CynthiaDematteis
    A link to this topic. https://1password.community/discussion/142639/my-1password-app-in-my-mac-crashes#latest

    -

    1. Open 1Password.
    2. Press command and comma. The 1Password preferences will open.
    3. Tap Advanced.
    4. Click Send Diagnostics.
    5. Click Reveal to locate the report in your downloads folder.

    --

    Alternative:

    If you're unable to open the app the following instructions will help you locate our log files. Please send them over in lieu of the report.

    1. Open Finder.
    2. Click Go in the menu bar at the top of the screen.
    3. Click Go to Folder.

    4. In the new pop-up window that appears paste:

      ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data

    5. Press return on your keyboard.

    6. Find the folder titled `logs' and right-click on it.
    7. Click Compress "logs".
    8. Attach the logs.zip file that is created to your reply.
    • Please do not post your diagnostic report to the forum. This is for your privacy and security.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    This will help us connect the dots as they say.

This discussion has been closed.