Can't activate TouchID on 1Password for Mac

maehmann
maehmann
Community Member
in Mac

Hey,

Everything else related to touchID is working normally. The option to activate it in 1Password is greyed out for me.

On another user account in the same Mac it works.

What can I do to fix this?

Thanks.

Christoph

1Password Version: 8.10.16
Extension Version: 2.15.1
OS Version: 14.0
Browser: Safari

Comments

  • jac.pd_1p
    jac.pd_1p
    edited October 2023

    Hi @maehmann,

    I'm sorry to hear about the trouble you're experiencing unlocking 1Password with Touch ID. I believe I know the issue you're seeing and I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/142672/cant-activate-touchid-on-1password-for-mac#latest
    • Your forum username: maehmann

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much :)

  • maehmann
    maehmann
    Community Member

    Hey,

    Thanks. I have sent the report and that is the ID: [#RHY-13661-998]

  • ag_tommy
    ag_tommy

    @maehmann

    I appreciate you sending that report in. We will get back to you as soon as possible.

    ref: RHY-13661-998

  • maehmann
    maehmann
    Community Member

    Hey,

    Thanks. There were no unsynced items. So, I followed the steps to delete the Data folder and setup everything once again and that fixed the issue.

    Thanks.

  • ag_tommy
    ag_tommy

    You're most welcome. Enjoy!

This discussion has been closed.