Why do I keep having to restart the iOS app to sync items created recently on Mac?
I often find that items created on my Mac do not appear in the iPhone or iPad app until I restart it.
Is there anything I can do to fix this please?
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Hello @Penelope Pitstop! 👋
I'm sorry to hear that you're not seeing the same item on your iPhone when you create that item on your Mac. So that I can better understand the situation can you tell me the following:
- Does the item eventually appear in 1Password for iOS if you wait long enough (without restarting the app on your your iPhone or iPad)?
- After you create the item on your Mac, and you notice the item isn't available on your iPhone/iPad, can you check to see if the item is available when you log in to your 1Password account on 1Password.com (in the browser, not the app)?
-Dave
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Hello @Dave_1P
Thank you for responding so quickly.
Does the item eventually appear in 1Password for iOS if you wait long enough (without restarting the app on your your iPhone or iPad)?
I haven't objectively tested it. This is just one of the many problems I have experienced with 1Password lately. Autofill failures seem to happen several times daily. I sometimes get duplicate items, and I have lost some data altogether. The problems are so frequent that I haven't had the energy to engage in the problem-solving process with you excellent support folk.
I'd all but given up on the app and have been trying the native Apple keychain. That doesn't do all I want either, so I shall start trying to reproduce the issues reliably and report them.
I suppose it does because I just checked my iPad, and the two most recently created items were there, but they were created about an hour ago.
Before typing this, I created an item at 16:05:07 and have had the iPhone app open since. It is now 16:17, and the test item hasn't shown up. All Items were showing with Date Modified, Newest First as the sort order. It doesn't seem to matter how I tap around the app, the item isn't there. I also tried Search and it wasn't there.
I suppose they must turn up eventually because the first thing I did before replying was to check my iPad, which I hadn't used all afternoon. The two most recent items were there, plus a duplicate of one of them.
After you create the item on your Mac, and you notice the item isn't available on your iPhone/iPad, can you check to see if the item is available when you log in to your 1Password account on 1Password.com (in the browser, not the app)?
The test item I referred to above is on 1Password.com.
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I just created two more items on the Mac and they showed up immediately on the phone. Not helpful I know.
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Thank you for the reply. The team can definitely help with all of the issues that you mentioned. So that we can start an investigation, I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/143078/why-do-i-keep-having-to-restart-the-ios-app-to-sync-items-created-recently-on-mac
- Your forum username:
Penelope Pitstop - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
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@Dave_1P Thank you. The reference is: [#YFI-86925-167].
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Thank you for posting the Support ID. We've received your diagnostics report and one of my colleagues will send you an email as soon as it has been reviewed. Please continue the conversation over email. To prevent duplication of effort I'm closing this thread. 🙂
-Dave
ref: YFI-86925-167
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