Copying password from the 1Password app

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  • RenaldoW
    RenaldoW
    Community Member
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    Hi, I am having the same problem with copying: when I open the 1Password app in my iPad Pro and copy from a field into another app, it works correctly the first time. But if I go back to 1Password a second time to copy from a field, the copy does not work. 1Password says “Copied” but nothing is copied to the clipboard. Only after a restart of 1Password does it work again. I am on iPadOS 17.1

  • Dave_1P
    Dave_1P
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    @RenaldoW

    I'm sorry that you're running into a similar issue with the copy feature on your iPad. Can you please reproduce the issue one more time and then I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • RenaldoW
    RenaldoW
    Community Member
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    Hi, Dave! Here’s the Support ID number: #HLD-55896-229

  • Dave_1P
    Dave_1P
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    @RenaldoW

    Thanks for posting the Support ID, I see that my colleague has been discussing the issue with you already. Please continue the conversation there. 🙂

    -Dave

    ref: HLD-55896-229

  • RenaldoW
    RenaldoW
    Community Member
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    To anyone else experiencing the issue: 1Password support has been able to replicate the issue and has notified the dev team to investigate and develop a fix.

  • Dave_1P
    Dave_1P
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    @RenaldoW

    Thank you again for reporting the issue and for sharing the results of the initial investigation with the community. Hopefully a fix will soon be released in a future update. 🙂

    -Dave

    ref: dev/core/core#25815