Biometric unlock not working on S21 Ultra

System
System
in Android
This discussion was created from comments split from: Passphrase required (8.10.9-29.BETA).

Comments

  • Bucheror
    Bucheror
    Community Member

    Android 13, S21 Ultra, 1Password 8.10.20
    Both Pin and Biometric unlock are bugged.
    Tried to revert to pwd unlock as suggested: not fixing problem. When on Pin or Biometric unlock, password is asked with message "that didn't work...."

  • Dave_1P
    Dave_1P

    Hello @Bucheror! 👋

    I'm sorry that biometric unlock isn't working for 1Password. It appears that Samsung recently issued an update that has been helping some folks with the same issue. Can you update your phone and see if that improves things?

    If it doesn't then please try the following steps:

    1. Download and save your Emergency Kit
    2. Open your device settings
    3. Tap "Apps"
    4. Tap "1Password"
    5. Tap Storage, then tap "Clear Storage" and "Clear Data"
    6. Open the 1Password for Android app, then sign into your 1Password account again using one of the sign in steps provided within the app.

    I look forward to hearing from you. 🙂

    -Dave

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