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Forum Discussion
drpbier
2 years agoNew Contributor
Safari extension cannot save new login
Tried to add a new logion in Safari with the 1Password extension but the popup displays "Failed to save new item"
1Password Version: 8.10.18
Extension Version: 2.16.0
OS Version: 13.6.1
Browser: Safari 17.1
- steph_giles
1Password Team
Hey drpbier,
I'm sorry for the trouble you have had when saving an item. Can you give these steps a try and let us know if it get's things back on track:
- Right click the 1Password icon in your browser toolbar and choose Settings.
- Under General, disable "Integrate with 1Password app".
- Under Accounts & Vaults, sign out of your account.
- Sign back into your account.
- Go back to General, and re-enable "Integrate with 1Password app".
Let us know how you get on.