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drpbier's avatar
drpbier
New Contributor
2 years ago

Safari extension cannot save new login

Tried to add a new logion in Safari with the 1Password extension but the popup displays "Failed to save new item"

1Password Version: 8.10.18
Extension Version: 2.16.0
OS Version: 13.6.1
Browser: Safari 17.1

browser extension
  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey drpbier,

    I'm sorry for the trouble you have had when saving an item. Can you give these steps a try and let us know if it get's things back on track:

    1. Right click the 1Password icon in your browser toolbar and choose Settings.
    2. Under General, disable "Integrate with 1Password app".
    3. Under Accounts & Vaults, sign out of your account.
    4. Sign back into your account.
    5. Go back to General, and re-enable "Integrate with 1Password app".

    Let us know how you get on.