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drpbier's avatar
drpbier
New Contributor
2 years ago

Safari extension cannot save new login

Tried to add a new logion in Safari with the 1Password extension but the popup displays "Failed to save new item" 1Password Version: 8.10.18 Extension Version: 2.16.0 OS Version: 13.6.1 ...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey drpbier,

I'm sorry for the trouble you have had when saving an item. Can you give these steps a try and let us know if it get's things back on track:

  1. Right click the 1Password icon in your browser toolbar and choose Settings.
  2. Under General, disable "Integrate with 1Password app".
  3. Under Accounts & Vaults, sign out of your account.
  4. Sign back into your account.
  5. Go back to General, and re-enable "Integrate with 1Password app".

Let us know how you get on.