Plugin can't add passkey b/c it thinks there's no vault to add to

rjacoby

I'm fully logged in to my vault on both the app and the plugin.

When I attempt to add a passkey to Okta via their website, I get the following error:

It is unable to find my work vault to add the passkey to. Using your instructions for saving console logs, I see: background.js:2 No vaults available to save passkey to, admin policy likely blocking passkey auth

However, our administrator has passkeys enabled for everyone here and cannot reproduce my problem.

If I add my personal vault to my work machine, I don't get that error and it offers me that vault.

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1Password Version: 8.10.8
Extension Version: 2.17.0
OS Version: MacOS 14.0
Browser: Chrome

steph.giles

Hey @rjacoby,

I'm sorry for the trouble you are having when saving a passkey. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply with a Support ID number. Please post that number here. Thanks very much!

rjacoby

Hi @steph.giles , I sent that email this AM but haven't received an automated reply.

rjacoby

Ok, looks like the email its from has to match my forum membership email. Fixed.

rjacoby

Support ID: [#XCE-36432-731]

Dave_1P

@rjacoby

Thank you for posting the Support ID. I see that my colleague has already sent you a reply via email, please continue the conversation there. To prevent duplication of effort I'm closing this thread.

-Dave

ref: XCE-36432-731