Face id option in ios settings is missing

deshi

I want to enable face id to unlock 1pass. I follow these steps to set up face id: https://support.1password.com/face-id/ but when I open 1pass settings on my iPhone face id is missing as an option.

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1Password Version: 8.10.20
Extension Version: Not Provided
OS Version: ios:17.1.1
Browser: Not Provided

Dave_1P

Hello @deshi! 👋

I can certainly help you get Face ID working for 1Password on your iPhone. As a first step, you'll need to setup Face ID for the iPhone itself. Please follow the steps in Apple's support article:

• Use Face ID on your iPhone or iPad Pro - Apple Support (CA)

Test to make sure that you can unlock the iPhone itself using Face ID. If you can't then please stop here and let me know.

Once Face ID is setup and working to unlock the iPhone itself you can follow these steps to turn it on for 1Password:

1. Open and unlock 1Password.
2. Tap the icon for your account or collection at the top left and choose Settings. (If you’re using an iPad, tap your account or collection at the top of the sidebar.)
3. Tap Security.
4. Turn on Face ID.
5. Tap the icon for your account or collection at the top left and choose Lock.
6. Enter your account password to unlock the app.

Now you'll be able to unlock 1Password using Face ID. If one of these steps don't work then let me know which one and I can help further. 🙂

-Dave

deshi

@Dave_1P I've re-installed my app and the face ID option is shown.

Dave_1P

@deshi

I'm happy that a reinstall helped matters. Just to confirm: are you now able to unlock the 1Password app using Face ID without any issues?

Let me know if there is anything else that I can help you with. 🙂

-Dave

deshi

I confirm I can use face id with any issues.:)

Dave_1P

Thanks for confirming, I'm happy that everything is working again. 😊

-Dave