Error "Incorrect authentication code. Make sure your device has the correct date and time"

lavinialacdao
lavinialacdao
Community Member
edited December 2023 in Mac

Hi Team,

For your assistance to troubleshoot this issue in 1Password and can't be able to login due to this Error "Incorrect authentication code. Make sure your device has the correct date and time".

I can be able to login in 1Password yesterday, however the error now is showing up.
I am using google authenticator and the time is correctly setup.

I tried the Edge and the Google browser, but it has the same issue.
Restarting the phone and the laptop, the issue persists.

Thank you

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • lavinialacdao
    lavinialacdao
    Community Member

    Hi Team,

    Kindly close or delete this post. I already email this issue to the support.

    Thank you

  • Dave_1P
    Dave_1P

    @lavinialacdao

    I'm sorry that you're having trouble signing in. I see that my colleague sent you a reply about an hour ago, please try their suggestions and reply to their email if you're still having trouble.

    As requested, I'm closing this thread.

    -Dave

    ref: LEE-17145-584

This discussion has been closed.