Sync issue

vishalsheth
vishalsheth
Community Member
in Windows

1pwd8 does not sync and update. 1pwd7 syncs smoothly.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • ag_mike_d
    ag_mike_d

    Hello @vishalsheth,

    Thanks for your message. I'm sorry you been having troubles with 1Password 8 syncing and updating, that you've not encountered with 1Password 7.

    If it's not currently installed, could you reinstall 1Password 8 and send us a diagnostics report, so the team can take a closer look?

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/143614/sync-issue
    • Your forum username: vishalsheth

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

  • vishalsheth
    vishalsheth
    Community Member

    @ag_mike_d

    I have 1pw8 installed on one machine while 1pw7 on another. The sync is happening smooth on the machine with 1pw7. I removed and reinstalled 1pw8 but still it’s the same.

  • ag_mike_d
    ag_mike_d

    Hello again @vishalsheth - Thanks for the update.

    On the machine where you reinstalled 1Password 8 for Windows, could you create a diagnostics from 1Password 8 and send that to us via email to support+forum@1password.com:

    Please also include the following details in your email:

    • A link to this thread: https://1password.community/discussion/143614/sync-issue
    • Your forum username: vishalsheth

    When you receive a reply with the Support ID, could you reply to this thread and provide the support ID number? This will help us locate your email so we can look in to this further.

    I'm looking forward to your reply.

  • vishalsheth
    vishalsheth
    Community Member

    @ag_mike_d

    [#ZZR-22353-217]

    When I checked today it had synced. I made another change and it also showed as synced. This is FYI.

  • ag_mike_d
    ag_mike_d

    Hello @vishalsheth,

    Thanks for providing the support ID and letting me know that syncing is working at the moment. Once the ticket arrives in our team's inbox, we'll take a closer look and continue the conversation via email. We'll be in touch as soon as possible.

    Have a great day!

  • vishalsheth
    vishalsheth
    Community Member

    @ag_mike_d

    1pw8 has lost the amazing software to work with touch. It's a pain to work with now. There are so many issues with 1pw8. This was never the case with 1pw7. It's nice you wanted to start from scratch but I feel it's useless as you've lost basics. I don't remember so many issue with 1pw7. Also if there were there was progress. It's frustrating to use it on daily basis.

  • ag_mike_d
    ag_mike_d

    Hello again @vishalsheth,

    Thanks so much for your reply and providing this feedback. I'm sorry to hear you've been encountering some additional issues.

    I've taken a look back through this thread and at the support ID you provided and it appears that we had not received a reply. Due to our retention policies, the original diagnostics report is no longer available to us.

    Is the 1Password 8 app experiencing syncing issues again? If so, I'd like to ask to send a new email to us at support+forum@1password.com and include an updated diagnostics report from 1Password for Windows. For your privacy, please do not include this report here:

    If the syncing issues are still resolved but you are experiencing other troubles please include those details in your email message and the team will be happy to help you further.

    Could you also include:

    We'll be looking forward to hearing back from you soon!

  • vishalsheth
    vishalsheth
    Community Member

    Why should I share the report again? I’ve already shared but there’s no update from you for this?

    It looks like 1PW team is just carrying on and not really keen on solving issues.

  • Dave_1P
    Dave_1P

    @vishalsheth

    Can you clarify if you're still seeing the same syncing issue that you reported earlier in this thread? It looks like our team sent you an email 2 months ago, with some questions to investigate the issue that you reported, but never received a reply.

    -Dave

    ref: ZZR-22353-217

This discussion has been closed.