1Password Safari Extension No Longer Shows Icons

khaosspawn

Since updating to 2.18 yesterday - I no longer see the 1Password icons when logging into websites.

An example is below:

---

1Password Version: 1Password for Mac 8.10.22 (81022040)
Extension Version: 2.18
OS Version: 14.2
Browser: Safari

khaosspawn

This isn't a problem on Chrome (the icons show up there).

Version 120.0.6099.109 (Official Build) (arm64)

Dave_1P

Hello @khaosspawn! 👋

I'm sorry that you're not seeing rich icons when using 1Password for Safari. I haven't yet been able to reproduce the issue here on my end. Can you please try the following:

1. Open Safari.
2. Right-click on the 1Password icon in Safari's toolbar and click Settings.
3. Click Appearance.
4. Turn "Show app and website icons" off.
5. Turn "Show app and website icons" on.
6. Restart Safari.

If you still see the issue then let me know and I can help further.

-Dave

khaosspawn

Hi @Dave_1P - yes - I still see the issue.

Dave_1P

@khaosspawn

I'm sorry that you're still seeing the same issue. Could you try clearing Safari's history/cache to see if that makes a difference:

1. Open Safari.
2. Click Safari next to the  in the menu bar.
3. Click Clear History.
4. Select All History and then click Clear History.

If that still doesn't work then I'd like for you to reproduce the issue and send in some logs so that we can investigate further:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Attach both files to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/143636/1password-safari-extension-no-longer-shows-icons
• Your forum username: khaosspawn
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

ref: dev/core/core#15644

khaosspawn

Will do this in the new year.

kprogebin

I am having this exact issue and will be emailing as per the instructions above shortly.

kprogebin

Done. Support ID number is: [#DBQ-83733-975]

ag_tommy

Thanks @kprogebin

ref: DBQ-83733-975

khaosspawn

Done also. Support ID:

[#TPC-41613-339]

khaosspawn

Tagging @ag_tommy

EvonG1P

Hello @khaosspawn, I've located your support ticket and we will get in touch with you as soon as possible about this issue. Let's continue the conversation there, I'm closing this thread to prevent duplication of effort. 🙂

-Evon

ref: TPC-41613-339