Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

Former Member's avatar
Former Member
2 years ago

1Password asking for login too often iPad & iPhone

I have 1P on my iPad & iPhone which is working fine except that it asks me to input master password like every 2-3 days. I have Touch ID enabled on my Pad and face ID enabled on my Phone. Why so often? Can I stop it from asking so often?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iPad OS 17
Browser: Safari

ios
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    @Sonoran049

    Thank you for the reply. The next time that you're prompted for your account password, to help me better understand the situation, I'd like to ask you to take a screenshot of what you're seeing and attach it to your reply:

    Make sure that nothing sensitive is visible in the screenshot. Do not post your account password.

    -Dave

  • Former Member's avatar
    Former Member
    2 years ago

    Thank you Dave. Both devices were set to for 2 weeks so I reset it for 30 days. Even when it was set at 2 weeks, it usually required the pwd conjunction every 5-10 days.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello @Sonoran049! 👋

    I'm sorry that you're being prompted for your account password more often than expected. Can you check the following setting on both your iPhone and iPad:

    1. Open and unlock 1Password.
    2. Tap the icon for your account or collection at the top left and choose Settings. (If you’re using an iPad, tap your account or collection at the top of the sidebar.)
    3. Tap Security.
    4. Set "Require password:" for a longer period such as "Every 2 weeks".

    Let me know if that helps. 🙂

    -Dave