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BrianAMartin221's avatar
BrianAMartin221
New Contributor
2 years ago

Safari Extension goes missing several times a day

It feels like every time I need to use my Safari Extension its missing from the toolbar and also Safari > Extensions menu. So I need to open the Mac app do to Help > Troubleshooting > Troubleshooting>Fix Missing Safari Extension. It was happening every once in a while a few weeks ago but since the Safari Extenion update last week its several times a day.

That always works to re-add but than I need to go thru the Allow on every website step and the "I'm All set" and it's becoming frustrating to even try and use 1Password with Safari.

I am running
macOS Monterey 12.7.1
Safari 17.2
1Password for mac 8.10.22
1Password for Safari- 2.18.2

1Password Version: 8.10.22
Extension Version: 2.18.2
OS Version: macOS 12.7.1
Browser: Safari

browser extension
  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    BrianAMartin221

    I apologize for the trouble. I'd like to have you talk with one of our extensions folks to get a better understanding. I haven't seen this specific issue in some time now, so getting you into email support would be the best option for gathering any logs or diagnostic reports. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

  • CliffGudgeon's avatar
    CliffGudgeon
    New Contributor
    2 years ago

    I am runing macOS 13.6.3
    Safari 17.2
    1Password for mac 8.10.22
    1Password for Safari- 2.18.2

    The safari extension no longer offer you an option to add your password.

    This is a real problem - since I use this several times a day.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    CliffGudgeon

    I apologize I'm not sure I follow you. Can you expand on this?

    The safari extension no longer offer you an option to add your password.

    You might also try the following:

    During an update, the communication between the browser extensions and the app is severed by macOS. The following steps will restart that connection.

    1. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click or Control-click) on the helper and select Quit.
    2. Fully quit your browser. There should be no light on underneath the Dock icon.
    3. Empty the trash to ensure that no previous copies of 1Password in the browser are present.
    4. Check the Mac App Store to ensure you have the latest version of 1Password for Safari. If needed update 1Password for Safari to the latest version.
    5. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock.
    6. Open your browser.
    7. Check for proper operation.
  • CliffGudgeon's avatar
    CliffGudgeon
    New Contributor
    2 years ago

    Thanks 1password8 had just been updated to 8.10.23 and that fixed the problem.