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Forum Discussion
Safari Extension goes missing several times a day
It feels like every time I need to use my Safari Extension its missing from the toolbar and also Safari > Extensions menu. So I need to open the Mac app do to Help > Troubleshooting > Troubleshooting...
1P_Tommy
Moderator
ModeratorI apologize I'm not sure I follow you. Can you expand on this?
The safari extension no longer offer you an option to add your password.
You might also try the following:
During an update, the communication between the browser extensions and the app is severed by macOS. The following steps will restart that connection.
- Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click or Control-click) on the helper and select Quit.
- Fully quit your browser. There should be no light on underneath the Dock icon.
- Empty the trash to ensure that no previous copies of 1Password in the browser are present.
- Check the Mac App Store to ensure you have the latest version of 1Password for Safari. If needed update 1Password for Safari to the latest version.
- Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock.
- Open your browser.
- Check for proper operation.
