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Mac 6.8.9 upgrade offer to 1Password 8 not working

MFLYrQP
MFLYrQP
Community Member
edited January 8 in 1Password 3 – 7 for Mac

I just upgraded from a paid (Apple App Store) Mac version of 6.8.9.

Upgrade from 6.8.9 to 7 worked perfectly.

On the upgrade from 7 to 8 the process splashed up an upgrade offer to a 3 year subscription with 50% off. However all of the buttons were grayed out and I couldn't access the offer.

Is this offer still available for those moving from standalone license to a subscription?

Thanks!

1Password Version: 7 to 8
Extension Version: Not Provided
OS Version: macOS Big Sur 11.7.10
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @MFLYrQP! 👋

    I'm sorry that the upgrade offer didn't work from the app itself. Please send an email to our billing team and they'll be able to look into available offers for your account:

    • support+forum@1Password.com

    After emailing in, you'll receive a reply from BitBot, our friendly support assistant, with a support ID that looks something like [#ABC-12345-678]. Please post the Support ID here and I'll make sure that your email gets to the right team. 🙂

    -Dave

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