iPassword 8 installer seems to be stuck

cossman
cossman
Community Member
in Mac

I am upgrading from 1Password 7 to 8. I signed up online, installed the Safari browser extension, and downloaded and ran the 1Password 8 installer for Mac. It launched 1Password 7, and displayed a screen that reads "Waiting for data to be moved. Don't quit this app." Nothing has happened for a very long time. Is there a way to know if there's a problem, or if anything is happening?

1Password Version: 7.9.11
Extension Version: 2.19.0
OS Version: macOS 14.2.1
Browser: Safari

Comments

  • cossman
    cossman
    Community Member

    I may have found an answer to my own question, in case anyone else has the same problem:

    In iPassword7, I logged in with my new iPassword credentials, and I was then prompted again to move my data. After doing that, the iPassword 8 installer suddenly came back to life and completed the installation of the new app.

  • ag_tommy
    ag_tommy

    I'm happy to hear things are looking up @cossman 1Password 8 relies on 1Password 7 to do the heavy lifting to get the data into your membership. Please let us know if you have any questions.

This discussion has been closed.