Autofill freeze after unlock

loggor
loggor
Community Member
edited March 20 in Android

I noticed that it began happening recently. Basically if I unlock my phone, go to a website and try using the autofill, what happens is:

  • I select the credential
  • The app asks for unlock (biometric)
  • After that, the unlock screen fades (but the website in the background still shows with that dark shade as if the unlock dialog was still open)
  • I'm stuck like this, so I need to hit the back button (android)
  • Then I can select the credential (since now it's unlocked)

I'm adding a video showing it happening, the part when it's black is the unlock (biometric), and when I'm tapping around it's because the biometric has already succeeded but I can't do anything but hit the back button.

I'm on a S23 Ultra (One UI 6)
App is up to date on beta (8.10.24)

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Android 14
Browser: Brave

Comments

  • loggor
    loggor
    Community Member

    @ag_tommy #LCX-91884-138 (tagged because I remember your username >.<)

  • ag_tommy
    ag_tommy

    @loggor

    No problem my friend. It's here. I see you and Brendan are talking.

    ref: LCX-91884-138

  • gavy
    gavy
    Community Member

    This is happening to me too

    Phone: Samsung S23 Ultra
    Andriod: 14
    OneUI: 6.0
    1Password App: 8.10.27

  • loggor
    loggor
    Community Member

    Yeah It's still happening to me, too. It's kinda random now. Every once in a while, it happens.

  • Dave_1P
    Dave_1P

    @loggor

    I'm sorry that the issue continues to disrupt your use of 1Password. Our developers are continuing to investigate here on our end but I don't have an update to provide at the moment.

    @gavy

    Thank you for reporting the issue and I'm sorry for the disruption to you as well. So that I can confirm that you're affected by the same issue that is being discussed in this thread, I'd like to ask you to create a diagnostics report from your Android device:

    Sending Diagnostics Reports (Android)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

    ref: dev/core/core#27518

  • ialexsilva
    ialexsilva
    Community Member
    edited May 20

    I'm experiencing this issue randomly where my phone gets stuck on the 1Password splash screen when trying to unlock it.

    This started happening when updated from Android 13 to Android 14

    Phone: Poco F4 GT
    Android: 14
    1Password App: 8.10.32

  • loggor
    loggor
    Community Member

    Same after the update that fixed the crashing.

    https://1password.community/discussion/comment/710319#Comment_710319

  • Dave_1P
    Dave_1P

    @ialexsilva

    I'm sorry that you're also sometimes unable to unlock 1Password. I'd like to ask you to create a diagnostics report from your Android device:

    Sending Diagnostics Reports (Android)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    @loggor

    I've replied to you here: https://1password.community/discussion/comment/711209/#Comment_711209

    -Dave

  • tongboy
    tongboy
    Community Member

    Same/similar issue on pixel 8 pro

    WUV-29323-725

  • dhca89
    dhca89
    Community Member

    Same issue, Pixel 6 Pro.

    FQH-44137-838

  • Dave_1P
    Dave_1P

    @tongboy and @dhca89

    Thank you for sending in the diagnostics reports. I see that the team was able to review the diagnostics reports and identify a known issue. Hopefully our development team is able to include a fix for the issue in a future update soon.

    I'm sorry for the inconvenience.

    -Dave

    ref: dev/core/core#27518

  • jsheena
    jsheena
    Community Member

    This is happening for me as well. Pixel 8 pro. Very frustrating. Is there a resolution? Thank you

  • ag_tommy
    ag_tommy

    @jsheena

    It does not look like there is at this time. I apologize for the trouble. If you'd like to submit a diagnostics report please do so via email.

    support+forum@1password.com

  • EnerJi
    EnerJi
    Community Member

    I also sent in a diagnostic. This has been happening to me for months - is there any progress on narrowing this down? I also recently updated to Android 15 Beta 3 and that did not resolve the issue, unfortunately.

  • mackid1993
    mackid1993
    Community Member

    This has been happening for months to me too. Pixel 6 Pro, Android 14.

  • EnerJi
    EnerJi
    Community Member

    @mackid1993 I got a reply from support that it's fixed in beta and will roll out to stable at some point. I was also suggested a temporary workaround is to clear my app data (careful - ensure any recent changes have synced to the cloud and that you have your emergency kit or another logged in device available before you clear data or you won't be able to log in again).

  • mackid1993
    mackid1993
    Community Member

    @EnerJi I noticed it was fixed in beta. I'm running that for now until it's fixed in prod.

  • busterchops58
    busterchops58
    Community Member

    Same problem here.
    Sent diagnostics. Got this code:
    RXX-89911-521
    Joining Beta

  • ag_tommy
    ag_tommy

    @busterchops58

    I see you've been talking with one of my email colleagues. We look forward to continuing the conversation with you via email.

    ref: RXX-89911-521

  • mackid1993
    mackid1993
    Community Member

    It seems based on my initial testing that this is fixed in 8.10.36 that was just released. Is that the case or did I just get lucky?

  • ag_tommy
    ag_tommy
    edited July 10

    @mackid1993

    It looks like there was a couple of ways to get yourself into this situation and one of the latest releases (yesterday) should have helped. There are a couple of edge cases that continue to be worked on. Stay vigilant and let us know if you happen to experience the issue again.

  • Endlessly
    Endlessly
    Community Member

    get yourself into this situation

    That seems to suggest that wiping the app and fresh installing should solve it. Are there any ways one can get back into the broken state that are easy to do, or are they things like "upgrade the OS" or "migrate the app data from an old phone"?

    So far 8.10.36 is working well for me, but if the issue cross up again, is a hard reinstall a fairly durable solution?

  • ag_tommy
    ag_tommy

    @Endlessly

    No, there are no sure fire ways to get yourself into the situation that I am aware of. Apologies, I had gone off of a comment in our tracker that seems to mention two similar paths which may or may not be related. The current resolution the team issued may help. We're awaiting any feedback you and the other may have.

    You can certainly reinstall if needed. Just take appropriate precautions and ensure you have your Secret Key and know your password. I would recommend continuing the conversation with the technical team if any issues are encountered. They may need new logs from you.

  • BrendanR1P
    BrendanR1P

    Just to let everyone who was encountering this issue know, the fix for this issue was released in the latest update to the 1Password for Android app, as mentioned in the release notes on the following link - https://releases.1password.com/android/8.10/#1password-for-android-8.10.36

    Thanks,
    -- Brendan

  • Unknown
    Unknown
    This content has been removed.