Biometrics not fully enabling

zephyrus82
zephyrus82
Community Member
in Android

I cannot get biometrics access to enable on my pixel 6 running android 14.

When I open 1password I'm presented with the password login page. Even though I just opened the app and haven't made any login attempts the password login page shows a notification under the password field that states: "That didn't work. Check your password and try again" ."

1Password Version: 8.10.22
Extension Version: Not Provided
OS Version: Android 14
Browser: Chrome

Comments

  • BrendanR1P
    BrendanR1P

    Hi @zephyrus82,

    Would you also have issues when trying to unlock other apps using biometrics on your Pixel 6?

    If so, the Verify that it's you in apps option may not be toggled on in your device settings, which may be leading to the issue occurring. The steps to enable this option are below:

    1. Open the Settings app on your Pixel.
    2. Tap "Security and privacy" > Device unlock > Fingerprint and face unlock.
    3. Confirm your PIN, gesture, or password.
    4. Check that "Verify that it's you in apps" is turned on.

    -- Brendan

  • zephyrus82
    zephyrus82
    Community Member

    Yes my biometrics works fine with other apps. I verified that "verify that it's you in apps" is indeed enabled.

  • brianmay27
    brianmay27
    Community Member

    I'm having the same exact issue with my pixel 6 too. I've followed all the advice I can find on the community with no luck.

This discussion has been closed.