The 1Password Database could not be backed up - Error message
I entered a password into 1password 7 (not 8) on my iPhone 12, iOS 17.2.1
Ever since then on my 2019 Mac (3.7 GHz 6-Core Intel Core i5)
Running:
macOS 13.6.3 (22G436)
1Password for Mac 8.10.23
1Password for Safari 2.19.0
Dropbox v190.4.6383
This error message keeps popping up on my Mac:
The 1Password Database could not be backed up.
The operation couldn’t be completed.
(NSFileHandleOperationException error 1.)
How can I fix this error?
Thanks for you time looking at this,
Curt P
1Password Version: 8.10.23
Extension Version: 2.19.0
OS Version: macOS 13.6.3
Browser: Safari
Comments
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Hello @Curtpo! 👋
I'm sorry that you're running into an error message on your Mac. The error sounds like something that I would expect to see from 1Password 7, not 1Password 8. Before we proceed I just wanted to advise that, with the launch of 1Password 8, 1Password 7 and legacy sync options such as Dropbox are longer supported.
So that I can better understand the situation, I'd like to ask you to create a diagnostics report from your Mac (please use the instructions for 1Password 7, not 1Password 8):
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/144123/the-1password-database-could-not-be-backed-up-error-message
- Your forum username:
Curtpo - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
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[#MVF-64458-313]
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