Trouble Migrating 1P7 Data to 1P8

alexhua
alexhua
Community Member
in iOS

I got a new iPhone 14 Pro. I had an iPhone SE (2nd Gen, iOS 14). I backed up my iPhone data to a computer. I transferred all of my data from my old iPhone to my new one and gave away the SE to a relative.

On my new iPhone 14 Pro, 1P7 will not open. I downloaded 1P8 and it recognizes I have old 1P7 data. So I click “migrate” and created an account. However, my old passwords do not show up. Don’t have access to my old phone at the moment.

How can I get my old passwords back???

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Comments

  • Dave_1P
    Dave_1P

    Hello @alexhua! 👋

    I'm sorry to hear that you're having trouble migrating, the team can certainly help you with this. I see that you sent in an email recently and one of my colleagues will send you a reply with instructions as soon as possible.

    While you're waiting, here is our official migration guide: Migrate your existing 1Password data from standalone vaults to a 1Password account

    -Dave

    ref: RCT-55114-488

  • alexhua
    alexhua
    Community Member

    Thanks for the response Dave. The main issue is that I don’t have a phone with a working 1Password7 on it at the moment. Is there any way around this? It seems the methods on that page involve having 1P7 working on a separate device. Since it doesn’t work on my iPhone 14 Pro (iOS 17) it seems my passwords are in limbo at the moment.

    Please advise and thanks again.

  • ag_tommy
    ag_tommy

    @alexhua

    1Password 7 should open. It might be best to talk with our technical team to look into this in more details. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

    It might be that 1Password 7 is damaged and needs replacing or that you've attempted to use the wrong sync method or still yet that you're using an incorrect password which can happen with some different keyboard layout.

    Include the following:

    Your user name here in the forum. alexhua
    A link to this topic. https://1password.community/discussion/144297/trouble-migrating-1p7-data-to-1p8#latest

    This will help us connect the dots as they say.

This discussion has been closed.