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Using 6 on a mac (Ventura) it won't sync to other devices, also no secret key

BrianKosoff
BrianKosoff
Community Member
edited February 5 in 1Password 3 – 7 for Mac

I have the latest version of 6 and am using it on a Mac (M2 chip Ventura) it's not syncing via dropbox and I can't upgrade and I don't have a secret key. I'm very concerned about losing all the critical data. What should I do?

1Password Version: 6.8.9
Extension Version: none
OS Version: Mac OS 13.3.1
Browser: Safari

Comments

  • Dave_1P
    Dave_1P

    Hello @BrianKosoff! 👋

    I'm sorry that you're running into issues with syncing of your data. Both 1Password 6 and legacy Dropbox sync are no longer supported. You can find all of the troubleshooting information that is still available here:

    I recommend that you send an email to support+forum@1Password.com so that our team can help you migrate your data to a modern 1Password membership and 1Password 8. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave

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