"Moving your data" takes ages, clearly there's a bug!

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ghostdog
ghostdog
Community Member
edited February 9 in Mac

I already write to support via email but:

I move from 1P6, first install 1P7 (load automatically the 1P6 data), next add an "sub online" account in 1P7 and I got the pop up, "move data?", I say yes, and is stuck here:

it seems the data is fine online but that window never close!!! 1hour and nothing!!! cleary is a problem.

Some attachments says this:

my db is too small, 3mb, just 10 small attachments, is impossible that takes so long.

what I should do?

I read some people reporting the same thing: https://1password.community/discussion/133181/trying-to-migrate-my-vaults-to-just-one-moving-data-has-been-running-for-over-an-hour-help?utm_source=community-search&utm_medium=organic-search&utm_term=moving+data

remember I'm on 1P7 local moving to Online first, NOT8 yet, but check this, similar:
https://1password.community/discussion/140547/8-0-installer-mac-stuck-on-moving-data-step-for-20-min-no-way-should-it-take-that-long?utm_source=community-search&utm_medium=organic-search&utm_term=moving+data

1Password Version: 6
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P
    Options

    Hello @ghostdog! 👋

    I'm sorry that you're running into trouble when migrating from 1Password 6 to 1Password 8. Our support team can help you with this and I see that they sent you a new response a few hours ago. Please look for that response in your inbox and continue the conversation there.

    To prevent duplication of efforts, I'm closing this thread. 🙂

    -Dave

    ref: JPI-37666-853

This discussion has been closed.