Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
Firefox 2.20.2 not working
1P thinks the add-on is not installed. I've removed and re-installed, confirmed Firefox and add-on are latest release, restarted everything. It shows up in the my list of add-ons, but not on the menu bar and not recognized by 1P as being installed -keeps telling me to install it now, and the link takes me to the Firefox add-on page which says its installed. Suggestions? Should I try to go backwards to 2.15.1?
1Password Version: 8.10.24
Extension Version: 2.20.2
OS Version: Windows 11
Browser: Firefox 123.0
- 1P_Dave
Moderator
Hello jcender2! 👋
I'm sorry that 1Password for Firefox isn't working correctly. As a first step can you try the steps in this article: If you don't see the 1Password icon in your browser's toolbar
If that doesn't work then, to help me better understand the situation, I'd like to ask you to take a screenshot of what you're seeing when you say that 1Password is telling you to installed the extension and attach it to your reply:
-Dave
Any suggestions....?
I downgraded to 1p 2.15.1 add-on and it's working. Would still like to know why 2.20.2 won't work and how/when it's ok to upgrade.
- 1P_Dave
I'm sorry for the delay in replying. Can you install the latest version of 1Password for Firefox from the Firefox Add-ons store:
Then, if you still see the same issue, I'd like to request a console log from your end:
Attach the file to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/144526/firefox-2-20-2-not-working
- Your forum username: jcender2
- Please do not post the console log to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
