Firefox 2.20.2 not working
1P thinks the add-on is not installed. I've removed and re-installed, confirmed Firefox and add-on are latest release, restarted everything. It shows up in the my list of add-ons, but not on the menu bar and not recognized by 1P as being installed -keeps telling me to install it now, and the link takes me to the Firefox add-on page which says its installed. Suggestions? Should I try to go backwards to 2.15.1?
1Password Version: 8.10.24
Extension Version: 2.20.2
OS Version: Windows 11
Browser: Firefox 123.0
Comments
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Hello @jcender2! 👋
I'm sorry that 1Password for Firefox isn't working correctly. As a first step can you try the steps in this article: If you don't see the 1Password icon in your browser's toolbar
If that doesn't work then, to help me better understand the situation, I'd like to ask you to take a screenshot of what you're seeing when you say that 1Password is telling you to installed the extension and attach it to your reply:
-Dave
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Any suggestions....?
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I downgraded to 1p 2.15.1 add-on and it's working. Would still like to know why 2.20.2 won't work and how/when it's ok to upgrade.
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I'm sorry for the delay in replying. Can you install the latest version of 1Password for Firefox from the Firefox Add-ons store:
Then, if you still see the same issue, I'd like to request a console log from your end:
Attach the file to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/144526/firefox-2-20-2-not-working
- Your forum username: jcender2
- Please do not post the console log to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
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