Cannot scan QR code on Supabase using desktop app

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System
System
edited February 28 in Mac
This discussion was created from comments split from: "QR code Detection Failed" message attempting to scan QR.

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  • joellee
    joellee
    Community Member
    edited February 28
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    Hey,

    I'm an engineer at Supabase and our users have reported issues scanning the QR Code generated by our MFA implementation using the 1Password Desktop App. We currently advise developers to embed the QR Code as an SVG in an image tag (e.g. <img src={qr} width=... height=...> </img>)

    I have also confirmed that the issue persists on other devices and that we have granted screen recording permissions.

    It seems to work fine with the 1Password Chrome extension, and brightness doesn't seem to help with scanning, so would think that it's unlikely related to image quality.

    Could the team share more around how the scanning is done on the 1Password Desktop App?

    It's important for us as we act as an Authentication Provider and we also use our Auth implementation on our platform. So this would help quite a few users. As such, we'd like to fix this ASAP so that all users can have the best experience possible when using 1Password with MFA.

    Please let us know if there are any additional details required.

    Thanks!

  • david.m_1P
    david.m_1P
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    Hi @joellee,

    Thanks for contacting us!

    I'm sorry that Supabase users are experiencing some difficulty when trying to scan the 2FA QR code using the 1Password desktop app. I can confirm that our development team is currently investigating similar trouble with other websites.

    Our team would like to work with you to investigate further, can you send us an email at support+forum@1password.com and include a link to this thread? Someone from our team will be in touch and we'll be able to assist you further there.

    After emailing us, you’ll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    -David

    ref: dev/core/core#19783

  • joellee
    joellee
    Community Member
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    Hey David,

    Sent over an email. Thanks!

  • david.m_1P
    david.m_1P
    edited February 28
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    Thanks for confirming, @joellee!

    I've located your ticket and a colleague will be in touch soon. I'll close this thread now, so that we can avoid having the same conversation in two different places.

    -David

This discussion has been closed.