Trouble signing into Sony using a passkey
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+1 on this issue too
Set up the passkey that Playstation now offer.
However, because the autofill mechanism does not work correctly on the Sony login page, I can't use my passkey on iOS. When I try to use passkey, only the built-in iOS pops.I can use the passkey on Safari on macOS, as the safari extension pops up when attempting to use passkey.
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I'm sorry that you're running into trouble when signing into your Sony/Playstation account using a passkey. I don't have a Sony/Playstation account myself but one of my colleagues was able to sign in using a passkey earlier today. Can you confirm that iOS AutoFill is setup to work with 1Password on your iOS device:
- On the Home screen, tap Settings.
- Tap Passwords > Password Options.
- Turn on AutoFill Passwords and Passkeys.
- Select 1Password.
- De-select any other password manager.
Then try to sign in again using these two guides:
- How to sign in to PlayStation Network with a passkey
- Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad
If that doesn't work then can you post a screenshot of what you see when you try to sign in using your passkey? Make sure that nothing sensitive is visible in the screenshot.
-Dave
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Just wanted to chime and say I’m having the same issue on iOS both in Safari and in the native PlayStation app exactly as described above. That being said after I did something in Safari with 1Password (creating an account on this site on iOS Safari, saving my password in 1Password) I’m getting a slightly different experience. I’m now getting the option to select the passkey from 1Password, but when I select continue, nothing happens.
I created this passkey on my Mac in Chrome using the 1Password plugin.
Let me know if I can share any further information.
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I kept messing around and I finally got it working. I removed my passkey from my Sony account and restarted my phone. After restarting I created a new passkey in my Sony account in Safari successfully. This wasn’t working prior to restarting. I tried to log back in and it was still giving me the behavior initially reported in this thread. I then went into Robinhood, which was also giving me issues prior to restating, and created a new passkey in their native app. The passkey saved fine, so I decided to logout and back in of Robinhood to test and it was successful with a passkey. I then went back to safari, opened a new tab to navigate to PlayStation.com, went to sign in, and after manually inputting my email address, I was prompted for a passkey, and it asked me to use 1Password for the passkey.
I’m not sure what exact step helped trigger things properly, but it seems like Safari wasn’t realizing there was a passkey available to use at first. Maybe it has to do with the plugin’s connection between safari and 1Password?
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