Passkeys doesn't work on shopify.

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AqUaReGiA
AqUaReGiA
Community Member
edited March 1 in 1Password in the Browser

I have an account on shopify and I tried creating passkeys on it using 1password but it showed an error on my web browser. While if I used windows to create it it worked perfectly.

1Password Version: 8.10.26
Extension Version: 2.21.0
OS Version: Windows 11 23H2
Browser: Opera

Comments

  • Dave_1P
    Dave_1P
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    Hello @AqUaReGiA! 👋

    I'm sorry that you're running into trouble when saving and signing in using a passkey on Shopify and I'm here to help. So that I can better understand the situation can you tell me the following:

    1. What does the error message say?
    2. Do you see the error message when saving the passkey or signing in with the passkey?
    3. Did you follow these instructions: Shopify Help Center | Using passkeys

    I look forward to hearing from you.

    -Dave

  • AqUaReGiA
    AqUaReGiA
    Community Member
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    @Dave_1P
    1. The error message was generic just like a placeholder it didn't say anything useful.
    2. I saw the error message while trying to create/save a passkey
    3. Yes I followed these instructions and using them only I'm able to create passkey if I'm creating them on windows, it only fails for 1password.

  • Dave_1P
    Dave_1P
    edited March 6
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    @AqUaReGiA

    Thank you for the reply. So that I can investigate this further, I'd like to ask you to send in a console log when reproducing the issue one more time:

    Attach the file to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave