Trouble changing password on Facebook.com

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huskym1025
huskym1025
Community Member
edited March 5 in 1Password in the Browser

While I'm on Facebook trying to change my password. How come 1password prompt doesn't come up in the password field? I am using a mac with latest version of sonoma.

1Password Version: 8.10.27
Extension Version: 2.21.0
OS Version: 14.3.1
Browser: Chrome

Comments

  • Dave_1P
    Dave_1P
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    Hello @huskym1025! 👋

    I'm sorry that you're having trouble changing your password for Facebook using 1Password. I see the 1Password icon and password suggestion when changing the password for my Facebook account in Safari on my Mac. So that I can better understand the situation can you tell me the following:

    1. Are you changing the password on https://accountscenter.facebook.com/password_and_security/password/change or another page?
    2. Do you see the 1Password icon in the password field? If you do then what happens when you click on it?
    3. Do you still see the 1Password icon and suggestions from 1Password on other websites? Is the issue only with Facebook?

    I look forward to hearing from you.

    -Dave