Problem with 1Password app on my macbook

mmilliss

I am experiencing multiple issue using 1Password on my macbook.
When I click the "New Item" button nothing happens.
The "Open and Fill" function isn't working ie it doesn't open any website.
When I click the arrow to "Reveal" a password nothing happens.
When I go to a website that has a login entry in 1Password it isn't autofilling the website credentials.
When I try to click on the Search box in 1Password I can't enter anything.

These issues all started sometime in the last month. I tried uninstalling and reinstalling but this didn't fix the issue.

The 1Password browser extensions seem to work okay but I tend to use the 1Password app more than the extensions. Extension version is 2.21.0.

I am using a 2020 13-inch 16GB M1 MacBook Pro running macOS Sonoma 14.3.1

Any help would be appreciated.

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1Password Version: 1Password for Mac 8.10.27
Extension Version: Not Provided
OS Version: macOS Sonoma 14.3.1
Browser: Chrome/Firefox/Safari

Dave_1P

Hello @mmilliss! 👋

I'm sorry that you're running into trouble when using 1Password. Some of the symptoms that you've mentioned relate to a known issue that our developers are currently working to resolve. I'd like to ask you to try these steps to confirm whether you're affected by this issue:

1. Open and unlock 1Password for Mac.
2. Click on 1Password next to the  in the menu bar.
3. Click Settings.
4. Click Appearance.
5. Uncheck "Tags" under the Always show in Sidebar section.

Once this is unchecked, do you see an improvement? Or do you still see the same issues? Once I hear back from you I can help more.

-Dave

ref: dev/core/core#28117

mmilliss

Hi Dave, that seems to have fixed it although I hard to stop and restart the app for it to work.
Thanks for your help, much appreciated.

GreyM1P

@mmilliss – That's good to hear! Let us know how things go if you need any further help. :)