Received unexpected email referencing a new sign-in

bencebon

Updates may have indeed caused this behavior.

I'm a MSP, and I have quite a lot of my clients on 1Password on Mac, as well as myself.
I received the same sign-in alert yesterday, as did quite a few of my clients.
Something has obviously happened system-wide, either in Safari or in 1Password, that has triggered this alert.
I think the 1Password team should probably look into it, as if these things happen too frequently, people will just start ignoring alerts altogether.

Edit: it looks like the Safari extension had an update yesterday, which would coincide with the alert.
My clients get forced updates through Addigy, so this update might be the reason they all got the same alert at around the same time.

On behalf of Jon, you're welcome.

Thank you. I'm reassured, as this seems to have been the issue.

This is the only time I have received an alert email. I had not recently cleared the cache.

Hey danco,

Great question! As you may already be aware, the email you received is an automated email that is sent out whenever a user signs in to their account on a new device or browser. In most cases, this email is expected and is no cause for worry.

With that said, you mentioned that you weren't taking any actions when you received the email. Do you see any unidentified devices listed on your profile (in the top right corner) when logging into and accessing 1Password on the web. The team is tracking an issue where 1Password for Safari can trigger unexpected sign-in notification emails and your answers will help me determine whether you're affected by this known issue or if we need to investigate your specific situation further.

I'd also like to ask a couple of questions to get a clearer idea of your current situation:

• How many sign-in alert emails have you received?
• Did you recently clear the cache/history in Safari?

Thanks in advance. I look forward to hearing back from you.

-Jon

ref: dev/core/core#10342