Display glitches and flickering - 1Password desktop on Windows 11

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Yorkie
Yorkie
Community Member
edited April 5 in Windows

For several months now, the 1Password desktop app on Windows 11 has been stuttering and flashing. For example, just moving the mouse from the vault list to the password list causes flashing in the window. Scrolling the vault list or password list has similar flashing and stuttering. It's so bad it impacts the usability of the desktop app.

I tried disabling hardware acceleration, that made it worse: the same flashes but a bit slower so it was longer before the program becomes responsive again and the window is drawn properly. I have updated the display driver, it made no difference.

It only started doing this a few months ago, any help to solve this appreciated!

I have a relatively new PC: AMD Ryzen 5600, Nvidia RTX 4070, 16 GB ram.

1Password Version: 8.10.28
Extension Version: 2.21.0
OS Version: Windows 11 23H2
Browser: Edge

Comments

  • Dave_1P
    Dave_1P
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    Hello @Yorkie! 👋

    I'm sorry that you're seeing rendering issue when using 1Password on your Windows PC. Thank you for sharing the troubleshooting that you've tried so far, I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • Yorkie
    Yorkie
    Community Member
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    Thanks Dave. I've submitted the diagnostics report and the support ID is UBT-72321-889

  • TimG1P
    TimG1P
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    Hi @Yorkie

    Thank you for posting the Support ID. I’ve located your diagnostics report and I can see one of my colleagues has already sent you a reply over email. Please check your inbox and continue the conversation there. To prevent a reduplication of efforts I’m closing this thread.

    ref: UBT-72321-889

This discussion has been closed.