Consistently crashing on Windows 11 startup
Every time I turn my computer on (or reboot) -- I immediately (after logging in to Windows) get a message saying 1Password has crashed. I click "Report" and it seems to restart itself OK.
It's more (extremely) annoying than anything else.
1Password Version: 8.10.28
Extension Version: 2.21.0
OS Version: Windows 11 Pro 22631.3374
Browser: Edge / Chrome
Comments
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Hello @skr1pwd! 👋
I'm sorry that 1Password is crashing after you boot your Windows PC. So that I can better understand the situation can you tell me the following:
- You mentioned clicking "Report", do you see any other error messages? Are you able to post a screenshot of what you see when 1Password crashes?
- When did the issue start happening? Has it occurred for months? Or has it just started happening recently?
I look forward to hearing from you.
-Dave
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Thanks for getting back to me.
1. There are no other error messages. This is what comes up (I always click "Report" and nothing further appears):
2. It's been happening for months now.Hope this helps!
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Thank you for the reply. So that I can look into this further and find a fix for the issue, I'd like to ask you to reproduce the issue one more time and then create a diagnostics report from your Windows PC:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/145149/consistently-crashing-on-windows-11-startup#latest
- Your forum username:
skr1pwd - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
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Done! Thanks.
IAM-28664-6231 -
Having exactly the same issues. I think 1Password updated on my W11 computer yesterday. Every time I restart, it crashes. Happens at other times too.
Looking on Reddit suggests a group of other users are also experiencing the issue.
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I'm sorry that you're also seeing the same crashing behaviour. Our developers are indeed investigating an issue that sounds similar to what is being reported in this thread. So that the team can confirm whether you're affected by this same issue, can you follow the instructions in my first reply to send in a diagnostics report? You can find the instructions here.
Once you've sent in the diagnostics report, please post the Support ID here and I'll make sure that the ticket makes it to the right team.
-Dave
ref: dev/core/core#28947
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Thanks Dave. My support ID is: #GNH-28594-324
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Not sure if this is still an issue being looked at as original poster mentions version 8.10.28 but I am seeing the same thing on two different machines but it does not happen everytime at boot and no way to predict it. I have version 8.10.30, can send diagnostics if so required.
Martin
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I'm sorry that 1Password is crashing on your Windows PC as well. A fix has been coded to a known crashing issue and is currently being tested by the team before being released in a future update. So that I can verify whether the issue that you're running into is the same one that our developers are working on, I'd like to ask you to create a diagnostics report from your Windows PC:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/comment/709403/#Comment_709403
- Your forum username:
Juiceof2limes - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
ref: dev/core/core#28947
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