United.com account login wont autofill

videophile
videophile
Community Member
edited April 3 in 1Password in the Browser

When opening the login field on https://www.united.com/en/us and selecting the username/password, the fields don't get filled.

1Password Version: 8.10.28
Extension Version: 2.22.1
OS Version: MacOS 14.4.1
Browser: Chrome

Comments

  • steph.giles
    steph.giles

    Hey @videophile,

    I have been doing some testing on https://www.united.com/en/us but I'm having a hard time replicating the behaviour you are describing. Can you let me know the steps you are taking to fill? Are you clicking on the autofill menu that appears beneath the fields?

    In addition, can you try these steps to manually resave your login and let us know if it helps:

    1. Go to the log in page
    2. Manually enter your log in details but don't click enter or sign in.
    3. Right click the 1Password icon in your browser toolbar and choose 'Save Login'
    4. Give it a title and click Save.
    5. Now refresh the page and see if you are able to fill.

    Let us know how that goes!

  • mikemdye
    mikemdye
    Community Member

    I am having the same problem, and I have tried manually saving the username and password. I’ve even deleted all entries for United and re-entered them and saved them manually, to no avail.

    I’m using chrome with the plug-in.

  • EvonG1P
    EvonG1P

    Hello @mikemdye. I'm sorry about the issue you're bumping into with 1Password in the browser on United's website.

    Does the Login item appear as a suggestion below the fields? Can you autofill from the 1Password extension pop-over instead?

    1. Navigate to United's website and click "Sign in".
    2. Click the 1Password icon in Chrome's toolbar.
    3. Click the "Autofill" button on the United Login item.

    Let me know how that goes. I look forward to your reply.

    -Evon

  • gryphon20
    gryphon20
    Community Member
    edited June 17

    I am still experiencing this issue with 1password on Safari. This issue is not present on Chrome. When I try to auto-fill in United.com, simply nothing populates in the fields. Works fine in Chrome.

    1Password 7
    Version 7.9.6 (70906002)
    Mac App Store

    EDIT: Updating to 1Password 8 fixed this for me. I was confused because it doesn't seem 1Password 8 is in the App Store on Mac.

  • Dave_1P
    Dave_1P

    @gryphon20

    I'm happy that updating to 1Password 8 resolved the issue for you. 🙂

    -Dave