Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

kongjie's avatar
kongjie
New Contributor
11 months ago

Unlocking in Safari either doesn't work or experiences long delay

I see that in other posts, this issue has been attributed to the use of profiles. I don't know if that is true. I have previously removed the extension, restarted, etc. and it might work for a bit, but then stop. It also seems that using "Open and fill" from 1Password app does not work—it opens the proper URL but does not fill. Likewise "open 1password" in the browser toolbar does not work (and 1Password shows as locked).

Super-frustrating.

1Password Version: 8.10.28
Extension Version: 2.21.0
OS Version: 14.4.1
Browser: Safari

browser extension
  • JohnU's avatar
    JohnU
    New Contributor
    11 months ago

    I am a new user of 1Password, and I have the same problem. I don't use profiles in Safari. The extension works for a while after I restart Safari, but after I visit a few sites the extension no longer autofills or recognizes a site for which I have stored credentials in 1Password. I can quit Safari and then when I restart Safari, it works fine again for a while.

    1Password version: 8.10.28
    Extension version: 2.22.1
    OS version: 13.6.3
    Browser: Safari

    I have the same problem on my MacBook Air, with OS 14.4.1.

    Yes, super-frustrating.

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    11 months ago

    Hey @"kongjie@mac.com", JohnU,

    I'm sorry for the troubles you are having with 1Password in Safari. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

    I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

    Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • JohnU's avatar
    JohnU
    New Contributor
    11 months ago

    This thread has been assigned Support ID IUC-96266-538.

  • kongjie's avatar
    kongjie
    New Contributor
    11 months ago

    I will follow up with console log etc. but of course right now it's working for the first time in weeks.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    11 months ago

    JohnU

    Thank you, one of my colleagues will reach out to you soon via email. Please continue the conversation there.

    @"kongjie@mac.com"

    The team will keep an eye out for your email when you do send it. I'm happy that things are working for now. 🙂

    -Dave

    ref: IUC-96266-538

  • JohnU's avatar
    JohnU
    New Contributor
    11 months ago

    1Password staff have worked with me and isolated the apparent problem: autofill in Safari. I had some autofill options enabled, though I never store passwords in Safari and use the autofill options very rarely. Turning off autofill has solved nearly all of the challenges. Thank you, 1Password!

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    11 months ago

    JohnU

    I'm happy that the team was able to help.

    @"kongjie@mac.com"

    Thank you for posting the Support ID, one of my colleagues will reply to you soon. Please continue the conversation there.

    -Dave

    ref: FNI-92852-359