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Unlocking 1Password hangs Safari 6

cell-gfx
cell-gfx
in 1Password 3 – 7 for Mac

Hi,

I'm not sure when it started, but for a few weeks, every time I unlock 1Password by clicking on the extension icon in the toolbar, Safari beachballs and becomes unresponsive.

I'm using the latest version from the MAS and have re-installed the extension to see if that would resolve the issue, but it still occurs.

Thanks,
Steve

Comments

  • khad
    khad
    1Password Alumni

    Hi Steve,

    Thanks for taking the time to contact us. I'm sorry that you are having some trouble. To help us track down the issue more quickly, could you please send us a Diagnostics Report?

    Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

    Then attach the entire file to an email to us: support@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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