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Dropbox Error

parekh
parekh
Community Member
in 1Password 3 – 7 for Mac

Hi,

I'm reporting a problem I encountered today with dropbox.com (but I'm posting it in the Mac (from Mac App Store) category because I couldn't find an appropriate forum for problems related to dropbox / 1password anywhere). I wasn't able to access my keychain via Dropbox this morning, and I got the following error: http://imgur.com/heWtXgH

Thanks,
Parekh

Comments

  • khad
    khad
    1Password Alumni

    Hey @parekh,

    1. The URL is cut off in your screenshot. What's the URL in the address bar?
    2. Which browser?
    3. What platform?

    Thanks!

  • parekh
    parekh
    Community Member
    edited August 2013

    1. Sorry, but I didn't note down the URL at the time of the error. However, I think it's the same as the current URL: https://dl-web.dropbox.com/get/1Password/1Password.agilekeychain/1Password.html

    2. Chrome Version 28.0.1500.95 m

    3. Windows 7 Enterprise

  • khad
    khad
    1Password Alumni
    edited August 2013

    Thanks! There is a known issue where browsers do not allow web apps to be loaded from the local file system, but if you are accessing it via the Dropbox website (https:// rather than file:///) that shouldn't be the issue.

    If you're still having trouble, could you please send us a Diagnostics Report?

    Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

    Then attach the entire file to an email to us: support@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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