1Password Safari Plugin Crashes iOS Safari app after 3-5 seconds

BenCharlesRhys
BenCharlesRhys
Community Member
edited May 13 in iOS

It's rather infuriating. If I launch safari in iOS and am using the 1Password Extension, the app crashes after a few seconds. As soon as I disable 1P in iOS, the crashing stops. The problem is that this syncs this state with my personal profile in Safari, so I can't use 1Password on the Mac. Needed to enable and disable all the time. Is there a way to not sync iOS and macOS Browser extensions, or solve this crashing?

I have a corporate 1Password account and logging into a free family account which might be a difference.

1Password Version: latest
Extension Version: latest
OS Version: 14.4.1
Browser: Safari

Comments

  • Dave_1P
    Dave_1P
    edited May 13

    Hello @BenCharlesRhys! 👋

    I'm sorry that Safari is crashing when using 1Password on your iOS device. So that I can investigate this further, and find a solution for you, I'd like to ask you to reproduce the issue one more time and then create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

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