populates all websites except RING.com

pathfinder76
pathfinder76
Community Member
in iOS

my 1password populates all website on my iphone, but NOT ring.com. when i go to ring.com, the key icon that opens 1password, is not present. all other website allow 1password.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @pathfinder76! 👋

    I'm sorry that you're running into an issue where you're unable to fill your login credentials into ring.com. I've tested the website on my iPhone and I can fill correctly when using Safari by following these steps:

    1. Open Safari.
    2. Go to https://ring.com
    3. Tap Log In.
    4. Tap on the email field.
    5. Tap on the "Passwords" prompt above the keyboard (it may look like a key) and then tap your login to fill your credentials.

    However, I'm not seeing the "Passwords" prompt appear above the keyboard when using a third-party browser like Brave. Can you tell me if you're using a third-party browser and if you're able to fill your login when using Safari? 🙂

    -Dave

  • pathfinder76
    pathfinder76
    Community Member

    So it looks like Safari works. However, Chrome is not working.

  • Dave_1P
    Dave_1P

    @pathfinder76

    Thanks for the confirmation. Since AutoFill is handled by iOS there isn't anything that 1Password can do here if the field isn't being detected by iOS in Chrome. I recommend reporting the issue to the Ring.com support team so that they can investigate why their website isn't working with iOS AutoFill in Chrome.

    Let me know if you have any questions.

    -Dave

  • pathfinder76
    pathfinder76
    Community Member

    Could it be a conflict between Google passwords and one password?

  • Kester.D_1P
    Kester.D_1P

    Hi @pathfinder76 - As Dave mentioned, it's iOS Password AutoFill that is responsible for identifying the fields to be filled and for doing the actual filling in Chrome on your iOS device. 1Password only provides the data for iOS to autofill.

    I've done some testing on the Ring website in Chrome on iOS and I can see that iOS Password AutoFill is not offering to fill the Email field. If I enter my email address manually and then tap the Password field when it appears, iOS Password AutoFill does offer to fill my password.

    I'm afraid that there isn't anything 1Password can do about this, you'll need to enter your email address to reveal the Password field before you can autofill your password.

    If you like, you can set a text replacement shortcut in iOS for your email address, using the Apple support guide linked below. As an example, I have mine set up so typing @@ fills my home email address, while typing @@@ fills my secondary email address:

    ☞ Save keystrokes with text replacements on iPhone – Apple Support

    As Dave mentioned, Ring themselves would be in the best position to investigate why iOS Password AutoFill isn't recognising the username field as fillable.

This discussion has been closed.