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Forum Discussion
Cannot start desktop app on Windows 10 after update
After a minor Windows 10 update today, when I click the tray icon for 1P nothing happens.
The browser extension still works, including it prompting me to login before autofilling.
When starting from the cmd line using the exe path copied from the tray icon, 1P does not start and cmd displays a message that 1P is already running.
If I power the system down, restart, then immediately look at task manager, the 1P process is already started.
Killing the 1P process in task manager seems to correct the problem. If I kill the main 1P process, the child processes die and from then on, I can start 1P from the tray icon and close and reopen it with no problems.
1Password Version: 8.10.32
Extension Version: 2.23.3
OS Version: Windows 10.0.19045
Browser: Firefox
5 Replies
Hey. This is the ticket number: FGE-97194-713. Only have one diagnostic report because the other pc is from work and it's weekend right now 😊.
- 1P_Dave
Moderator
I'm sorry that you're seeing the same issue, could you also send in a diagnostics report from one of your affected computers so that we can investigate this further?
Once you've sent in the diagnostics report and received and auto-reply, please post it here. 🙂
-Dave
I have the exact same issue, confirmed on two computers.
1P_Gem1Password Team
Hi ben1password! I understand that after a Windows update, 1Password doesn't open until you end the process in task manager and relaunch. Could you email in to
support+forum@1password.comwith a diagnostics report from 1Password, so we can look into this further?With your email please include:
- A link to this thread: https://1password.community/discussion/145822/cannot-start-desktop-app-on-windows-10-after-update#latest
- Your forum username:
ben1password
Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!
