1Password for Windows stuck in fullscreen mode

System
System
in Windows
This discussion was created from comments split from: Stuck in full screen mode.

Comments

  • OregonRider
    OregonRider
    Community Member

    I'm on Windows 11 and 1PW version 8.10.33.
    For the last few weeks, 1PW opens full screen, covering up the Windows taskbar. Also, the maximize and minize button are not present. F-11 does nothing. I either press the WIN key or, alt-tab to leave 1PW and get to other apps.

  • johngav
    johngav
    Community Member

    I am having the same problem. Help please!

  • 1P_Gem
    1P_Gem

    Hi @OregonRider and @johngav!

    To confirm, was the 1Password main window in focus (clicked into) when you used F11 (or Fn + F11 depending on the keyboard)?

    If so, and this still didn't work to exit full screen mode, you can try following the steps below to manually reset the app window state:

    1. Copy and paste the following into your Windows search bar:%APPDATA%\1Password
    2. Look for a file titled: primaryWindowState
    3. Fully close the desktop app - Right click 1Password from your Windows system tray > Quit.
    4. Move the primaryWindowState file to your Desktop.
    5. Launch and unlock the 1Password desktop app, and test whether you're now able to see the Minimize, Maximize, and Close buttons.
    6. If all is working well, you can delete the original primaryWindowState file from your Desktop.

    Let me know how this goes!

  • OregonRider
    OregonRider
    Community Member

    That worked. Thanks!

  • 1P_Gem
    1P_Gem

    Hi @OregonRider, it's great to hear that this worked - thanks for letting me know! 😄

  • jdamiani
    jdamiani
    Community Member

    Did not work for me. Using Windows Edge and 1Password 8.10.35

  • Dave_1P
    Dave_1P

    @jdamiani

    I'm sorry that the steps didn't help in your case. I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • phillipc
    phillipc
    Community Member

    Ran into this issue today and F11 worked.
    However, I reviewed the settings in the app as my first point when this happened and there isn't anything there to help or suggest any keyboard shortcuts or fullscreen adjustments.
    Some UI improvements would be incredibly handy for anyone else unknowingly entering fullscreen mode.

  • 1P_Gem
    1P_Gem

    Hi @phillipc, I'm glad to hear that F11 worked for you! Making full screen mode (and how to exit it) more clear in the UI would definitely be handy, and I've gone ahead and filed this with our Product team as a feature request.

    Thanks for taking the time to share your feedback here! If you have any further questions or suggestions, don't hesitate to let us know 😄

    ref: 40897245