Touch ID keeps getting turned off

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Comments

  • ag_tommy
    ag_tommy

    Thank you.

  • Bakj
    Bakj
    Community Member

    Same problem here, AND I'm getting the periodic "Touch ID sensor is not currently available"

  • jfgreco
    jfgreco
    Community Member

    I also am getting all these issues. On the BETA channel.

    1Password for Mac 8.10.36 (81036031)

  • ag_tommy
    ag_tommy
    edited July 2

    @Bakj

    If you have time please submit a diagnostic report. Can you also try completely quitting 1Password and opening it again? Here's how to do that.

    1. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select Quit.
    2. Quit your browser.
    3. Open 1Password and check for proper operation.

    If you find you need to write in please include the results of that quick test. Thank you.

    Include the following

    • Your forum username: Bakj
    • A link to this thread: https://1password.community/discussion/comment/713371/#Comment_713371

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • ag_tommy
    ag_tommy

    @jfgreco

    Same traffic. Please follow the directions in the post direct above this one. https://1password.community/discussion/comment/713409/#Comment_713409

    Include the following

    • Your forum username: jfgreco
    • A link to this thread: https://1password.community/discussion/comment/713372/#Comment_713372

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • ag_tommy
    ag_tommy

    Hey folks. New beta alert.

    https://releases.1password.com/mac/beta/#1password-for-mac-8.10.36-35

    • We’ve fixed an issue where Security settings would be reset or disabled after updating the app.

    • We’ve fixed an issue that caused biometric unlock to reset and a trusted device to be deauthorized if you updated the app while your device was going into sleep mode.

  • jfgreco
    jfgreco
    Community Member

    Updated and is working as expected so far.

  • ag_tommy
    ag_tommy

    Thanks for the update, @jfgreco . Please let us know if anything changes. I'm not expecting it to; I'm just remaining vigilant. :)

  • iwaddo
    iwaddo
    Community Member

    Hi

    The Touch ID and Apple Watch settings do seem to be resolved. but I am still very occasionally seeing the 'Touch ID sensor is currently unavailable. You need to sign in using the account password.' message. Locking and unlocking my Mac with the Touch ID sensor seems to resolve the issue for 1Password.

    It was suggested this was unrelated but for me both issues started at the same time, is this a big coincidence?

    Anyone else still reporting the same Touch ID unavailable message?

    Thank you for your help.

  • ag_tommy
    ag_tommy

    @iwaddo

    I'd certainly keep talking with my colleagues from the technical team via email. You might be an edge case. Having them look at any reports would be the best path forward.

  • manxman
    manxman
    Community Member

    New studio mac, transferred from old mac, "Touch ID sensor is currently unavailable." 1Password for Mac 8.10.36

  • ag_tommy
    ag_tommy
    edited July 16

    @manxman

    Your situation is likely due to the transfer in my experience. I'd recommend emailing the team a diagnostic report to help determine that and rule in or out other causes.

    Please email us usingsupport+forum@1password.com. Be sure to use the email address tied to the account in question.

    Include the following:

    Your user name here in the forum. manxman
    A link to this topic. https://1password.community/discussion/comment/714360/#Comment_714360

    This will help us connect the dots as they say.

  • manxman
    manxman
    Community Member

    Thx, I tried the support page but didnt help. Eg 'start here' is how to set it up.
    The pop articles ar no help. search provides nothing. Thi page is the most relevant for posting.

    www.support+forum@1password.com reverts to https://1password.com/

  • iwaddo
    iwaddo
    Community Member

    @manxman Is the Touch ID working to lock and unlock your MAC?

    If you lock and unlock your Mac with the Touch ID does 1Password suddenly work again?

    If so this is what I see. Not often but it happens.

  • ag_tommy
    ag_tommy

    @manxman

    Please Email us at that address support+forum@1password.com. There is no page to visit. :)

  • manxman
    manxman
    Community Member
    edited July 16

    Oh I see

  • ag_tommy
    ag_tommy

    I tweaked my original reply if others happen to stumbled upon it. Thanks Manxman

  • manxman
    manxman
    Community Member

    I used cleanmy mac to remove all traces - reinstalled - then it works with finger now >)

  • ag_tommy
    ag_tommy

    Sounds good.