Touch ID keeps getting turned off

schasin
schasin
Community Member
in Mac

Touch ID keeps getting shut off. I select to use Touch ID in settings. After some time, sometimes overnight, I come back and the box for Touch ID is unselected and I have to type my password. This is on my Desktop Mac Mini at home, so it is set to use Touch ID, and never have to type password. This started about 2-3 nightlies ago.

1Password Version: 8.10.36 (81036006)
Extension Version: 2.25.0
OS Version: Mac OS 14.5
Browser: Safari / Brave

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Comments

  • ag_tommy
    ag_tommy

    @schasin

    Looking at the numbers you are using a nightly. I'd recommend getting you into our support team and let them look at a diagnostics report. Please use the following steps to create a diagnostic report.

    1. Open 1Password.
    2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
    3. Select Advanced.
    4. Select Send Diagnostics.
    5. Select Reveal to locate the report in your Downloads folder.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    • Your forum username: schasin

    • A link to this thread: https://1password.community/discussion/146175/touch-id-keeps-getting-turned-off#latest

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • schasin
    schasin
    Community Member

    SDH-69734-941

  • ag_tommy
    ag_tommy

    Thank you kindly.

    ref: SDH-69734-941

  • KiwiGraham
    KiwiGraham
    Community Member
    edited June 14

    I'm on the Beta channel for macOS Sonoma to get round problem with errant migration pop-up (81036001) and now TouchID setting refuses to turn on. (I see a very brief flash of a tick mark)
    Update: Actually if I tick "Apple Watch" as an unlock option then Touch ID tick icon activates. But as per the OP TouchID turned itself off between yesterday and today.

  • ag_tommy
    ag_tommy
    edited June 14

    @KiwiGraham

    Please let them look at a diagnostics report. Use the following steps to create a diagnostic report.

    1. Open 1Password.
    2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
    3. Select Advanced.
    4. Select Send Diagnostics.
    5. Select Reveal to locate the report in your Downloads folder.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    • Your forum username: KiwiGraham

    • A link to this thread: https://1password.community/discussion/comment/712196/#Comment_712196

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • petermpls
    petermpls
    Community Member

    I appear to be having the same problem.
    1Password for Mac 8.10.36 (81036010)

  • bastula
    bastula
    Community Member

    I seem to also be having the same problem. I am sending a diagnostics report.
    1Password for Mac 8.10.36 (81036010)

  • iwaddo
    iwaddo
    Community Member

    I believe I have the same issue.

    Could not work out why I was repeatedly asked for a password so checked setting and both Touch ID and Apple Watch were off. I did not turn them off.

    Turned them on, will see if they go off again.

  • iwaddo
    iwaddo
    Community Member

    Now 1Password says

    "Touch ID sensor is currently unavailable. You need to sign in using the account password."

    I have just locked my screen and unlocked it with the Touch ID so it is working.

  • wojo
    wojo
    Community Member
    edited June 24

    Same issue here, on both my personal and work machine with beta. Moving back to production.

    Alongside the Touch ID support disabled, my SSH agent also gets disabled along with all the developer options.

  • bastula
    bastula
    Community Member

    I noticed the same thing with SSH agent and all the developer options being disabled. It's annoying, but I'll wait until they fix it rather than moving back to stable.

  • ag_tommy
    ag_tommy

    Hey folks,

    If you have the time, please email the team a diagnostics report. It could be the same reason or different reasons for each of you. Due to the timing, I suspect it's the same, but I do not have access to any logs to verify that. Your reports will help the team understand more about what happened.

    Please use Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

    Include the following:

    Your user name here in the forum. [Your respective forum username]
    A link to this topic. https://1password.community/discussion/146175/touch-id-keeps-getting-turned-off#latest

    This will help us connect the dots as they say.

  • iwaddo
    iwaddo
    Community Member

    Hi

    Touch ID and Apple Watch were off again.

    I've sent an email as requested, the support ID is CES-79548-763

    Thank you for your help.

  • ag_tommy
    ag_tommy

    Thanks @iwaddo

    It's here, and with the correct team. They'll be in touch soon.

    ref: CES-79548-763

  • DrSFG
    DrSFG
    Community Member

    I keep having to re-check using touch iD to open 1Password even though I have selected "never" to force use of the password.. Very annoying.

    1Password Version: 8.10.36
    Extension Version: Not Provided
    OS Version: 14.5
    Browser: Not Provided

  • ag_tommy
    ag_tommy

    @DrSFG

    I've merged your topic. Please review the posts above and if needed send in a diagnostic report.

    https://1password.community/discussion/comment/712843/#Comment_712843

  • sachind1231
    sachind1231
    Community Member

    This is happening to me as well. I am on the beta channel - 1Password for Mac 8.10.36 (81036010). I just emailed a diagnostic report to that email address.

  • sachind1231
    sachind1231
    Community Member

    I forgot to add - my support ticket number is NRS-25871-518.

  • iwaddo
    iwaddo
    Community Member

    Oops, I seem to have created another ticket with my last update, it is GGL-12219-154.

    It is odd because I did reply to an email that had the original [CES-79548-763] ticket number in the subject line.

  • ag_tommy
    ag_tommy

    @iwaddo

    Sometimes we match existing or open tickets manually. No worries my friend. :)

  • ag_tommy
    ag_tommy
    edited June 26

    @sachind1231

    Your report is here. It looks like my colleague Jac replied to you recently. Please continue the conversation via email. Thanks.

    ref: NRS-25871-518

  • schasin
    schasin
    Community Member

    For those on BETA or Nightlies, 1Password for Mac 8.10.36 (81036032) appears to have resolved the issue. Yesterday and Today seems to be working as expected. 👍🏻

  • ag_tommy
    ag_tommy

    That's great news schasin. Thanks for sharing. If things should change please let us know.

  • iwaddo
    iwaddo
    Community Member

    Production seemed OK so I have just switch to Nighlty to see what happens.

  • jlazzis
    jlazzis
    Community Member
    edited June 27

    I am having the same problem with this version:

    1Password for Mac 8.10.36 (81036031)

  • iwaddo
    iwaddo
    Community Member

    I am on 1Password for Mac 8.10.36 (81036033) and have not seen the problem again yet.

  • ag_tommy
    ag_tommy

    @jlazzis

    Please use the following steps to create a diagnostic report. Especially, so if you've encountered this recently.

    1. Open 1Password.
    2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
    3. Select Advanced.
    4. Select Send Diagnostics.
    5. Select Reveal to locate the report in your Downloads folder.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    • Your forum username: jlazzis

    • A link to this thread: https://1password.community/discussion/146175/touch-id-keeps-getting-turned-off#latest

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Wabiloo
    Wabiloo
    Community Member

    I have the same issue.
    Every day pretty much, I have to go back to settings and re-enable Touch ID, Apple Watch in the Security menu and the CLI (in the Developer menu)

    I have followed the "Send Diagnostics" steps above, but did not receive a response from the BitBot assistant...

  • ag_tommy
    ag_tommy

    @Wabiloo

    I just saw your message in our system. Someone from the team will be with you as soon as possible.

    ref: IGG-98257-519

  • Wabiloo
    Wabiloo
    Community Member

    Email arrived a bit late... IGG-98257-519