Touch ID keeps getting turned off

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schasin
schasin
Community Member

Touch ID keeps getting shut off. I select to use Touch ID in settings. After some time, sometimes overnight, I come back and the box for Touch ID is unselected and I have to type my password. This is on my Desktop Mac Mini at home, so it is set to use Touch ID, and never have to type password. This started about 2-3 nightlies ago.


1Password Version: 8.10.36 (81036006)
Extension Version: 2.25.0
OS Version: Mac OS 14.5
Browser: Safari / Brave

Comments

  • ag_tommy
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    @schasin

    Looking at the numbers you are using a nightly. I'd recommend getting you into our support team and let them look at a diagnostics report. Please use the following steps to create a diagnostic report.

    1. Open 1Password.
    2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
    3. Select Advanced.
    4. Select Send Diagnostics.
    5. Select Reveal to locate the report in your Downloads folder.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    • Your forum username: schasin
    • A link to this thread: https://1password.community/discussion/146175/touch-id-keeps-getting-turned-off#latest

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • schasin
    schasin
    Community Member
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    SDH-69734-941

  • ag_tommy
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    Thank you kindly.

    ref: SDH-69734-941

  • KiwiGraham
    KiwiGraham
    Community Member
    edited 3:09AM
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    I'm on the Beta channel for macOS Sonoma to get round problem with errant migration pop-up (81036001) and now TouchID setting refuses to turn on. (I see a very brief flash of a tick mark)
    Update: Actually if I tick "Apple Watch" as an unlock option then Touch ID tick icon activates. But as per the OP TouchID turned itself off between yesterday and today.