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holgr's avatar
holgr
Occasional Contributor
9 months ago

Can't re-enable Touch ID after update to 8.10.36 (81036001)

Hi all!

Apparently 1Password updated itself in the background today on my machine that's running the macOS Sequoia beta. After that update I'm unable to re-enable Touch ID in the app (the checkbox checks itself for a split second, then goes off again). Touch ID worked before, coming from a non-beta-macOS and the previous 1Password beta.

Any ideas? I seem to remember this having been an issue in the past, but I could very well be wrong. :)

1Password Version: 8.10.36 (81036001)
Extension Version: Not Provided
OS Version: macOS 15.0 Beta 1
Browser: Not Provided

betas
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    7 months ago

    holgr

    I'm happy that the team was able to provide a workaround for your specific situation until a permanent fix is released.

    -Dave

    ref: EFD-76377-944

  • holgr's avatar
    holgr
    Occasional Contributor
    7 months ago

    My issue has been resolved. Had to revert to an older production version.

    Your support is on it! :) Thank you!

  • holgr's avatar
    holgr
    Occasional Contributor
    7 months ago

    I'm running into Touch ID problems as well again after upgrading to macOS 15.1 Beta 1 (running 1Password 8.10.38, 81038046). Already tried the reset that worked before. I'll send a mail to support and leave the ticket here once I get it.

    Support ticket: EFD-76377-944

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    8 months ago

    I'm glad to hear that kop48. Please continue the discussion via email. Happy Saturday!

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    8 months ago

    Thanks luhmann_1p

    It's with the appropriate team. Someone from the team will be in touch as soon as possible.

    ref: luhmann_1p

  • luhmann_1p's avatar
    luhmann_1p
    Occasional Contributor
    8 months ago

    Similar issue.

    1Password for Mac 8.10.36 (81036031)

    I can re-enable Touch ID, but it keeps turning itself off again - every time!

    Support ticket ID is ZWX-51625-131

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    8 months ago

    kop48

    I did not find an email from you, assuming you used the same email you use here in the community. You may not have done that and that's ok. Please do not share your email here for your privacy!

    Did you get a support ID?

  • kop48's avatar
    kop48
    Occasional Contributor
    8 months ago

    Submitted a support request, as this happened again.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    8 months ago

    kop48

    If you have a chance I'd recommend letting the technical team know about this and send in a diagnostics report. I think that have enough reports already but I'd hate for your to be a one off issue and you need a different resolution. If nothing else the team can let you know if a resolution is in the works. :)

    1. Open 1Password.
    2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
    3. Select Advanced.
    4. Select Send Diagnostics.
    5. Select Reveal to locate the report in your Downloads folder.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!