Can't re-enable Touch ID after update to 8.10.36 (81036001)

holgr

Hi all!

Apparently 1Password updated itself in the background today on my machine that's running the macOS Sequoia beta. After that update I'm unable to re-enable Touch ID in the app (the checkbox checks itself for a split second, then goes off again). Touch ID worked before, coming from a non-beta-macOS and the previous 1Password beta.

Any ideas? I seem to remember this having been an issue in the past, but I could very well be wrong. :)

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1Password Version: 8.10.36 (81036001)
Extension Version: Not Provided
OS Version: macOS 15.0 Beta 1
Browser: Not Provided

mirv

Same for me.
1Password for Mac 8.10.36 (81036011)
macOS 15.0 Beta (24A5264n)
Safari 1Password extension 2.25.1

ag_tommy

@holgr

@mirv

I'd recommend getting you into our support team and let them look at a diagnostics report. Please use the following steps to create a diagnostic report.

1. Open 1Password.
2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
3. Select Advanced.
4. Select Send Diagnostics.
5. Select Reveal to locate the report in your Downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: ``

• A link to this thread: https://1password.community/discussion/146201/cant-re-enable-touch-id-after-update-to-8-10-36-81036001#latest

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

mirv

Hm, this behavior is not consistent. This was happening this morning but not later in the afternoon. I guess I'll wait for it to happen again before submitting a diagnostic.

ag_tommy

Sounds good @mirv

holgr

Thank you @ag_tommy, will do that in a bit.

And to add: sometimes I also get the checkbox for my Apple Watch, sometimes I don't. Same behavior though.

holgr

And here's the ticket ID:
TPX-25852-432

ag_tommy

Thanks!

ref: TPX-25852-432

holgr

Quick update here: doing an Settings > Advanced > Reset 1Password was so far enough make Touch ID/Apple Watch unlock work again. Hope it sticks. :) Thank you!

ag_tommy

Thanks for the update @holgr

If anything changes please let us know.

yuzu

After reset 1Password in Settings, Apple Watch unlock still not working, everytime shows "You need to enter your account password before you can use Apple Watch unlock."

1Password for Mac 8.10.36 (81036010)

ag_tommy

@yuzu

It might be time to get you over to the technical team and let them take a deeper dive. Can you confirm that you've enabled the feature and then entered the password? I feel certain you have done that. I just want to be sure we're on the same page. I'd go ahead and email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

yuzu

The diagnostics has been sent, and the support ticket ID is BLC-17871-636

kop48

I'm also seeing something similar where TouchID gets disabled after an update, but I can manually re-enable it.

ag_tommy

@kop48

If you have a chance I'd recommend letting the technical team know about this and send in a diagnostics report. I think that have enough reports already but I'd hate for your to be a one off issue and you need a different resolution. If nothing else the team can let you know if a resolution is in the works. :)

1. Open 1Password.
2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
3. Select Advanced.
4. Select Send Diagnostics.
5. Select Reveal to locate the report in your Downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: kop48

• A link to this thread: https://1password.community/discussion/comment/712791/#Comment_712791

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

kop48

Submitted a support request, as this happened again.

ag_tommy

@kop48

I did not find an email from you, assuming you used the same email you use here in the community. You may not have done that and that's ok. Please do not share your email here for your privacy!

Did you get a support ID?

kop48

@ag_tommy yup, someone replied :) MXG-55942-595.

luhmann_1p

Similar issue.

1Password for Mac 8.10.36 (81036031)

I can re-enable Touch ID, but it keeps turning itself off again - every time!

Support ticket ID is ZWX-51625-131

ag_tommy

Thanks @luhmann_1p

It's with the appropriate team. Someone from the team will be in touch as soon as possible.

ref: luhmann_1p

ag_tommy

I'm glad to hear that kop48. Please continue the discussion via email. Happy Saturday!

holgr

I'm running into Touch ID problems as well again after upgrading to macOS 15.1 Beta 1 (running 1Password 8.10.38, 81038046). Already tried the reset that worked before. I'll send a mail to support and leave the ticket here once I get it.

Support ticket: EFD-76377-944

holgr

My issue has been resolved. Had to revert to an older production version.

Your support is on it! :) Thank you!

Dave_1P

@holgr

I'm happy that the team was able to provide a workaround for your specific situation until a permanent fix is released.

-Dave

ref: EFD-76377-944