Forum Discussion

holgr's avatar
holgr
Occasional Contributor
2 years ago

Can't re-enable Touch ID after update to 8.10.36 (81036001)

Hi all! Apparently 1Password updated itself in the background today on my machine that's running the macOS Sequoia beta. After that update I'm unable to re-enable Touch ID in the app (the checkbo...
betas
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
2 years ago

kop48

If you have a chance I'd recommend letting the technical team know about this and send in a diagnostics report. I think that have enough reports already but I'd hate for your to be a one off issue and you need a different resolution. If nothing else the team can let you know if a resolution is in the works. :)

  1. Open 1Password.
  2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
  3. Select Advanced.
  4. Select Send Diagnostics.
  5. Select Reveal to locate the report in your Downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!