Crashing on re-logging

Jacksery
Jacksery
Community Member
in Linux

Hi there,

I'm currently using 1password for linux (specifically using gnome with arch linux) and having an issue. Currently whenever I log out and back in again I am greeted with a 1password crash report popup. After I ignore this, I have sent a few off before, 1password starts again and works perfectly well. Not a particularly large issue as it does work fine but it's a bit annoying getting a pop up every time I log in. This also doesn't happen on restarts so I imagine it's something to do with 1password not liking being closed on signing out.

1Password Version: 8.10.34
Extension Version: N/A
OS Version: Linux 6.9.3-arch
Browser: N/A

Comments

  • lieverse
    lieverse
    Community Member

    Having the same experience here on Ubuntu 22.04, and seems pretty consistent.

    Last few lines from the 1P log at shutdown time (lines before that are from ~ 1 minute earlier):

    ERROR 2024-06-17T15:56:17.899 tokio-runtime-worker(ThreadId(9)) [1P:native-messaging/op-native-core-integration/src/connection_handler.rs:62] message from b5x was None: EndConnection
ERROR 2024-06-17T15:56:17.899 tokio-runtime-worker(ThreadId(9)) [1P:native-messaging/op-native-core-integration/src/connection_handler.rs:31] Dropping connection with b5x due to error handling incoming message: EndConnection
ERROR 2024-06-17T15:56:23.454 ThreadId(86) [1P:op-crash-reporting/src/crash_handler.rs:257] Failed to prepare for requesting dump

    Looking at the syslog, there is another message that seems of interest:

    Jun 17 17:56:23 <hostname> kernel: [32256.606417] traps: ThreadPoolSingl[257649] trap invalid opcode ip:618d4344370a sp:7e0bfaff9500 error:0 in 1password[618d3f7ac000+837d000]

    That appears few lines before the syslog log of the last logline from the 1P log:

    Jun 17 17:56:23 <hostname> 1password.desktop[257638]: #033[1;38;5;196mERROR#033[0m #033[1;38;5;196m2024-06-17T15:56:23.454#033[0m ThreadId(86) [1P:op-crash-reporting/src/crash_handler.rs:257] #033[1;38;5;196mFailed to prepare for requesting dump#033[0m

    This is all pretty late in the shutdown, e.g., the first kernel trap log is few lines after

    Jun 17 17:56:23 <hostname> systemd[1]: Stopped target Multi-User System.

    1P 8.10.34, Ubuntu 22.04.4 LTS, kernel 6.5.0-35-generic

  • Dave_1P
    Dave_1P

    Hello @Jacksery and @lieverse! 👋

    I'm sorry that 1Password is crashing on your Linux devices. I'd like to ask you to create a diagnostics report from your Linux device:

    Sending Diagnostics Reports (Linux)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • lieverse
    lieverse
    Community Member

    Hi @Dave_1P,
    Report sent, support ticket ID VWQ-74295-183

    Thanks,
    Paul

  • 1P_Gem
    1P_Gem

    Hi @lieverse, thanks for letting us know! We've received your email, and a member of the team will be in touch with you there as soon as possible 😄

    ref: VWQ-74295-183

  • MyDogHasFleas
    MyDogHasFleas
    Community Member

    I am seeing exactly the same issue on Arch Linux latest on 8.10.34. Will send another diagnostic report in case you need it.

  • Jacksery
    Jacksery
    Community Member

    Ah sorry didn't realise I wouldn't get emails about responses to this! Sent off the diagnostics file. Still getting the error too even when on KDE now vs Gnome. Thanks for the help and reassuring to see it's not just me experiencing this!

  • ooonea
    ooonea
    Community Member

    Same here, the problem remains on Arch and 1Password for Linux 8.10.36 (81036046).

  • FrankyO1P
    FrankyO1P

    Hi everyone, 🙂

    Thanks for bringing this to our attention. If you are currently affected by this issue, I'd like to ask you for the following.

    Could you send an email to support+linux@1Password.com?

    With your email please include:

    We'll look forward to hearing from you.

    Franky